際際滷

際際滷Share a Scribd company logo
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So you are trying to build a great product
Nice   恢顎岳
Customer feedback is essential to continuously improve the product You knew this already
The problem is
How do you collect feedback?
And more importantly..
How do you recognize which feedback is important and which is to be ignored
by e-mail ?
Thats a closed suggestion box
Users are skeptical No visible history of actions being taken upon the suggestions Dissuaded from providing feedback Product managers stay in dark A vocal minority may dominate the majority voice No way for you to know which ideas are most relevant for your audience Lost opportunity a proactive customer can be turned into a product evangelist
But what if the suggestion box was social ?
A living, breathing space
Where each suggestion or idea would get its own space..
So that any user can see suggestions posted by others..
Promote or demote it..
Comment on it..
And keep track of the updates on the suggestion
Yes were talking about a Digg for customer suggestions
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When you sign up for YouSuggest..
Well create a suggestion box at <yoursubdomain>.yousuggest.us
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Dont worry..
The look and feel for the site can be completely customized. For example
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Users can submit suggestions
Suggestion Summary
Suggestion  full view
A very simple voting mechanism to promote / demote suggestions
You can define categories as you like
A suggestion can have one of the following statuses
You can also provide a message along with status to keep your users informed
RSS feeds to keep track of activity on a suggestion
Select users as moderators Moderators can provide status updates on suggestions but cannot customize the account
Extensive Reports To get a quick glance on the activity in your suggestion box
And a powerful dashboard to customize your account
Setup Web Analytics To keep a tab on the traffic stats for your portal
Flexible Plans See  http://yousuggest.us  for details and comparison of plans and special offers
Want to use your own domain? http://mysuggestionbox.com Instead of http://mysubdomain.yousuggest.us
DNS Masking Available in business, corporate, and enterprise plans
Dont want your users to register again on the suggestions portal? Instead allowing  them to use their existing accounts of your main site ?
Single sign-on A very simple, yet secure mechanism is available which requires very little configuration change at your main site
Dont want your users to leave your website at all?
Embeddable Widget Again, the look and feel is completely customizable !
Profanity Filter Keep your community civil by blocking common curse words
Private Suggestions Can be seen only by the moderators and account administrator
Mark suggestions as spam or duplicate
And tons of more features
YouSuggest is SaaS Software-as-a-service
No need to download, install or host anything No maintenance overhead for you All future upgrades and bug-fixes are free of cost
No Hassles No contracts or lock-in Pay as you go Upgrade/downgrade your plan as you wish Close your account anytime
Have questions? Get in touch with Marvin
Built by http://www.latticepurple.com

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