I am customer experience innovator, delivering outcomes that allow enterprises to achieve continuous and deliberate improvement in the customer experiences they deliver, and the empowerment and enablement of those who deliver them.
Applying the lessons learned from over 25 years developing and and delivering award winning customer management capabilities for an extensive portfolio of clients I have developed BBB's unique SPEC漏 framework and Think for Success programs.
Their application consistently delivers outstanding results for clients in all areas of customer management - sales, retention, customer service, receivables and employee effectiveness- higher revenue, lower costs, ha...
Contact Details
Tags
steve mitchinsonbbb advisoryherrmannhbdieffective teamsblame itrelationshipitoperational exccelence
We鈥檝e updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.
You can read the details below. By accepting, you agree to the updated privacy policy.
