Overall 5 years of experience in various roles in IT Service Management with extensive knowledge in Change & Incident Management. The roles demand facing the client in submitting the deliverable .
Currently working for Winwire Technologies India Pvt. Ltd as Senior Global Service Desk Analyst.
鈥� Responsible in handling the major incident process and to ensure Severity 1 & 2 SLA's are met.
鈥� Initiate bridge calls with respective stake holders to investigate and fix the problem as well communication with business. If possible make temporary solutions (Workarounds) available to Incident Management. Developing final solutions for Known Errors.
鈥� Send Alert notifications to the Clients, Site ...
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