I work on designing and delivering IT software solutions, managing the full sales life cycle and managing project delivery and customer satisfaction.
Specialties
- IT Project Management.
- Presales Consultancy.
- ITSM Implementation and Consultancy.
- incident management.
- problem management.
- change management.
- configuration management.
- CMDB.
- Presentation skills
- Negotiation skills
- Troubleshooting Skills.
- Communication skills.
Certifications:
- ITIL Expert Certified.
- ITIL Foundation V2 Certified.
- ITIL V3 Foundation Certified.
- IT Service Management Foundation ISO/IEC 20000.
- IT Security Management Foundation ISO/IEC 27002.
- IBM Certified Deploy...
Contact Details
Users following Mohamed El-Fahd Essam, ITIL Expert
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