A Senior IT Professional with experience in IT Infrastructure Management encompassing Project Management,Technology Operations and Service Delivery , System Administration & Networking and Team Management.
Proficiency in managing IT operations and ensuring a high-quality customer experience, elevating
customer satisfaction, while adhering to the SLAs and work processes.
Deftness in managing the incident management process and developing management information for
incidents and problems.
Proficient at mapping client鈥檚 requirements, custom designing solutions as well troubleshooting complex information systems management;
Possesses interpersonal, leadership, analytic and problem solving .
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