Passionate about transforming customer experience by making the most of digital and human. I consider myself an "experience fighter": always learning, people centered and focused on getting things done.
I have led customer-centred business transformation programmes for Orange (Poland, Spain, Group projects): we created first cross-silos CX organisation and developed a framework for CX management and employee engagement. As digital became part of our reality, I helped define and implement the multichannel and digital relationship strategy.
Currently I help companies execute digital experience and personalization strategies.
EXPERTISE
Customer Experience 鈥� Strategy and Transformation, Om...
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