I'm a experienced WFM enthusiast with a demonstrated history of working in Contact Center.
An Emerging Blogger who loves to write articles on various areas in Workforce Management.
Specialised in Forecasting, Planning, Scheduling & MIS and have a deep technical expertise in these areas.
Skilled in RFP Design, Workforce Management, Workforce Analytics, Resource Management, Business Finance and Risk Management.
I'm a certified Lean Six Sigma Green Belt with an aim to complete Black Belt soon.
I have basic knowledge of R, Python, SQL and Tableau and i'm trying my best to improve continuously in the area of Business Analytics and Predictive Analytics.
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