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Hyderabad Area, India India

Team Lead at Ameriprise Financial Services, Inc.

Technology / Software / Internet

• 10+ years of experience in Analysis, Design, Development, Maintenance and Enhancement of enterprise software applications. • Result-oriented decisive leader with proven success in operations and project delivery. • Hands on experience in using ITSM tools like ServiceNow to manage ITIL process. • Expertise in Incident Management, Adhoc Request Management, Problem Management, Change Request Management and Continuous Service Improvement. • Hands on experience in implementing NextGen delivery model to streamline the operations process and identify the Non Value adds in processes and roles. • Focused on eliminating Non Value additions, reducing ticket volume and introducing automation. • Ex...