Customer experience, marketing and consulting professional with extensive portfolio in sales/solutioning, consulting, and product management, including new service development and launch; continues to lead solutions development, deployment and packaging for the nation鈥檚 largest provider of out-sourced call center services. Experienced in all phases of research analysis, new business planning, business launch & development, case analysis, pricing, promotion, life cycle management, channel development, and customer service support.
Specialties: Customer Experience Consulting, Customer Life Cycle Management, Market Research and Customer Analytics, Strategic Management and Planning, Enga...
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