Leveraging on the already gained experience in mapping end-to-end processes using several frameworks including eTOM (BPF), APQC-PCF, and ITIL, while integrating Lean and Six Sigma methodologies and tools, to create the ultimate BPM environment that will serve as a catalyst for innovation and break-through improvement in the performance of current and new processes.
Specialties: adsl, analysis, billing, call center, customer relations, customer satisfaction, delivery, executive management, legal, management, marketing, Microsoft Excel, Microsoft office, process engineering, quality, sales.
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