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Alisia CV
- 1. Alisia Hall 12 Elswick Avenue, Chorlton, M21 7NL Mob: 07549 022 9560 E mail: danielle271083@hotmail.com Profile I am a highly competent individual who is motivated and committed to any work I do. Highly adaptable with excellent communication and inter-personal skills and the ability to multi-task and use my initiative as required. I enjoy working with people and easily build rapport and have a strong commitment to customer service coupled with the ability to work to tight deadlines in a highly pressured environment. Honest, conscientious, punctual, flexible and hard working who can work alone or as part of a team. Key Skills Effective Performance Manager Colleague Development Patient disposition Communication Proactive team player Decision Making Employment 3 Legs of Man Sept 2013 - Nov 2014 Bar Staff / Supervisor Organising deliveries Making sure the bar area is stocked and well maintained Running the bar in line with health and safety regulations Recruiting, training and supervising bar staff Closing at the time specified on the premises licence Stock taking, handling wages & book-keeping and accounts
- 2. Building good relationships with breweries, suppliers and customers Implementing strategies to maximise sales Collaborate with personnel and plan and develop recipes and menus. Supervise and coordinate activities of cooks and workers engaged in food preparation. Inspect supplies, equipment, and work areas to ensure conformance to health standards. Determine production schedules and worker-time requirements. Working on the bar at times as well as waiting on Ensuring a high standard of customer care is maintained Tulip Inn 2008 - 2009 Bar Work Operating tills and handling cash Serving customers, providing information and offering current deals and promotions Taking food and drink orders Stock taking, refilling fridges and changing drink barrels Maintaining a safe and clean workplace Working closely with others often in a busy and crowded workplace Verifying proof of age when necessary Key holder. Opening and closing of the premises Cashing up at the end of the night. Handling cash, operating tills Stock taking and refilling fridges Serving and mixing alcoholic beverages and barista work Collecting and cleaning glasses Builder a rapport with all customers and regulars
- 3. Safestyle 2007 - 2009 Tele-Marketing Describe the product benefits and any special offers. Give advice about how these may benefit customers personally. Persuade customers to accept a trial period or a visit from a sales representative. Gather and document information about the customer. Enter your notes into a computer, including dates for follow up calls. Take orders and arrange for delivery and bills to be sent. Good knowledge about all the company's products and services. To be well-organised and thorough, even under pressure. To enjoy working within a target-driven team environment. To understand and comply with the legislation relating to direct marketing Barca 2005 - 2007 Bar Staff Taking food and drink orders, whilst observing and being attentive to customers’ needs Clearing tables and reseating for next customers. Ensuring public and guests are catered for & carrying out general shop duties and tasks Ensuring all bar and table areas are kept clean and tidy Overseeing shop floor maintenance, merchandising and replenishment of stock Help to ensure the smooth running of all guests’ requirements and Standards of Service are maintained at all times. Greets guests and escorts them to tables, Schedules dining reservations & Arranges parties for patrons. To ensure hot beverages are served by restaurant Standards and in the required time. To ensure that all the elements are present in order to secure a smooth and efficient service.
- 4. To keep a high Standard of personal hygiene and appearance. To approach guests in the correct manner as lay out by restaurant Standards. To see through and to completion opening and closing procedures To carry out additional tasks as instructed and by reasonable request from the senior team Bar Supervisor / Team Leader To be involved in the setting of department targets and objectives, and to monitor and strive for their achievement To be aware of financial targets as a whole To take positive action to meet department objectives and targets To be commercially aware in order to continuously drive the business forward To be proactive in maximising sales and generating revenue To input new ideas for service and products to maintain competitive and leading edge To be an effective communicator with guests/clients and at all levels of the venue To compile required statistics/reports To assist the Bars Manager in the control of wage costs in line with budgetary requirements To support the Bars Manager in the implementing and/or following of procedures concerning recording of stock movements e.g. correct charging of items, billing Education Level 2 Counselling GCSE s Inc Maths and English References Available On Request