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Amber Roper
Sales,	Marketing,	Business	Development	and	Operations	NINJA	
	
Work Experience Career Objective
Contribute	 in	 a	 positive,	 constructive	
and	 meaningful	 way	 to	 a	 company	
that	 is	 vested	 in	 providing	 a	 healthy	
working	 environment	 that	 fosters	
growth	 of	 their	 staff,	 the	 community	
and	their	customers.	
	
Professional and
Personal Skills
Analytical	Thinking	 	
Communication	  	
Creativity	 	
Dependability	 	
Flexibility	 	
Honesty	 	
Leadership	 	
Loyalty	 	
Interpersonal	Skills	 	
Managing	Multiple	Tasks	 	
Mentoring	  	
Multicultural	Awareness	  	
Organization	 	
Passion	 	
Planning	 	
Problem	Solving	 	
Research	Skills	 	
SelfMotivation	 	
Teamwork	 	
Technical	Skills	 	
Technical	Writing	  	
Training	  	
Tenacity	 	
Willingness	to	Learn	 	
	
	
	
Operations	Consultant	
NXGEN	International	
Responsibilities:	
Special	Projects	as	assigned	relating	to	Sales	
Management	Reporting,	Commission	and	Budget	
Analysis,	Program	and	Product	Research	and	
Implementation,	Operational	Flow	Consultation,	Agent	
Training	Assistance.	
	
Director	of	Sales	Operations	
NXGEN	International	
Responsibilities:	
Management	of	NXGENs	three	North	American	
Customer	Channels	(Merchants,	Sales	Agents	and	
Referral	Partners).		Including	but	not	limited	to;	
Document	Management,	Employee	Management	to	
ensure	SLA	adherence,	quality	of	work	and	efficiency	of	
procedure,	Sales	Management	Reporting,	Commission	
and	Budget	Analysis,	Program	and	Product	Research	
and	Implementation,	Operational	Flow	Auditing	and	
Implementation,	Agent	and	Staff	Training	
	
Director	of	Sales	
NXGEN	International	
Responsibilities:	
Recruitment,	Development	and	Management	of	
International	Sales	Talent.	
	
Business	Relationship	Manager	
NXGEN	International	
Responsibilities:	
Assist	management	with	Sales	Recruitment,	Referral	
Partner	and	Sales	Agent	Recruiting,	Implementation	
and	ongoing	Development,	Document	Management,	
Sales	Management	Reporting,	Commission	and	Budget	
Analysis,	Program	and	Product	Research	and	
Implementation,	Agent	and	Staff	Training	
Octobe
r2015	
present	
January	
2014	to	
October	
2015
July	
2013	to	
January	
2014
April	
2010	to	
July	
2013
114	Winchester	Street,	Kalispell, MT 59901 |	(406)	871 2710	ambear.vanvoast@gmail.com
Customer	Service	Representative	
NXGEN	A	Transaction	Company	
Responsibilities:	
Assist	Merchants	and	Sales	Consultants	with	all	things	related	to	Merchant	Account	Needs,	Application	
Questions,	as	well	as	billing	and/or	commission	questions	
	
Relationship	Manager	
Centurytel	
Responsibilities:	
Assist	Residential	and	Business	Customers	Account	Needs	and	handle	tier	two	Escalated	Requests	
	
Client	Account	Manager	
Telcom	National	
Responsibilities:	
Assist	Sales	Consultants	with	competitive	bids	for	Business	Clients	Voice	and	Data	needs	by	price	
quoting,	designing	and	presenting	solutions	as	well	as	submitting	all	relevant	contracts	to	vendors.	
	
Lead	Customer	Service	Manager	
Qwest	Communications	
Responsibilities:	
Assist	Residential	Customers	with	setting	up,	transferring,	changing	and	canceling	their	voice	and	data	
needs.		Also	responsible	for	a	team	of	12	Customer	Service	Representatives	daily	sales	goals,	QA	goals	
and	overall	motivation.	
	
	
Education References
Kim	Lamothe	
406	3142316	
	
Jennifer	Johnson	
406	2610117	
	
Karen	Witt	
406	4718088	
	
Michael	Jaffe	
406	2499086	
University	of	Montana	
Marketing	Major	
International	Business	Minor	
Not	Completed	due	to	relocation	
Westwood	University	
Marketing	Major	
International	Business	Minor	
Not	Completed	due	to	loss	of	Accreditation	
Columbia	Falls	High	School	
Major	Subjects	
Electives	in	Math	and	Science	
Graduated	with	High	Honors		
	
November	
2008	to	
April	
2010		
2008		
2007		
2002	to	
2007		
2003	
2006	
2002

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