Resume2016 A. Seitz
- 1. Andrea Seitz | 425.301.4727 | andreaseitz@outlook.com Highly motivated and driven HR professional with extensive experience specializing in employee relations, conflict management, HR compliance, and diversity & inclusion. Demonstrated ability to communicate complex information in an approachable manner. Passionate about developing and executing on positive employee relations and inclusion strategies. Experience Premera Blue Cross Sr. Manager, Employee Relations & HR Compliance 1/2016 present Provide leadership on employee relations strategies and HR compliance programs that anticipate and meet the current and future needs of the organization Manage the Employee Relations and HR Compliance Teams through enterprise wide business initiatives, including Reductions in Force, Affirmative Action Plan execution, and OFCCP compliance Consult with business leaders and HR partners on initiatives using data analytics, and assessing risks Manager, HR Compliance 9/2015 1/2016 Managed work of HR Compliance Team; provide guidance and direction on HR policies, guidelines, internal audits, work authorization, Affirmative Action Plan, Diversity and Inclusion initiatives Researched and designed multi-year Diversity and Inclusion strategy to drive diversity solutions Designed and developed company policies and programs to ensure a positive and inclusive work environment that engages employees and drives operational excellence Delivered HR Policy and Compliance updates and changes to large group cross functional audiences Manager, Employee Relations 3/2015 9/2015 Built and managed an Employee Relations team; provided guidance and direction on effective resolution for workplace complaints, investigations, and ADA accommodations Identified, assessed and mitigated issues and risks at multiple levels of the organization Influenced leaders in applying sound policies, procedures and workplace best practices Worked closely with stakeholders and leadership to resolve escalated employee relations issues Employee Relations Consultant 11/2012 3/2015 Provided input and recommendations regarding policy development and interpretation Counseled managers, employees and HR Business Partners regarding employee relation issues such as performance improvement, absence management, disciplinary issues and terminations Tracked and ensured accuracy of employee relations case data into centralized database, and reported out on organizational trends through supporting analytics Conducted gaps analysis on HR processes to drive continuous process improvement; developed solutions and delivered projects for cross-functional audiences in the organization Investigated and responded to agency complaints such as EEOC charges and legal claims Created ADA accommodation process, drove initiatives to build organizational wide ADA awareness, and managed complex ADA workplace accommodation cases Created both web-based and instructor-led educational resources and presented to large enterprise wide audiences to support change management initiatives Trillium360 Consulting Seattle, WA 1/2009-11/2012 Associate Consultant Consulting on use of employee assessment tool, and conducting teambuilding trainings
- 2. Washington Mutual Bank Seattle, WA 8/2002 1/2009 Employee Relations Consultant-NW Region Served as a first point of contact to management and staff in the Northwest region to resolve workplace issues, performance concerns and employment terminations Developed and delivered training on various employee relations topics Facilitated and trained small and large groups in interpersonal communication and team building Consulted with management on team interventions to drive collaboration and minimize risk Assisted managers with performance improvement, course correction and employee terminations Employee Relations Consultant & Team Lead 8/2002 8/2003 Served as first point of contact for management and staff enterprise wide to consult on workplace issues as part of the Employee Relations team of the Employee Service Center Facilitated new manager orientation and appropriate workplace conduct classes Led the Employee Relations team in the Employee Service Center, which included providing guidance to team members, overseeing team productivity, and implementing process change General Employment/Corestaff Services Bellevue, WA 8/1998 8/2002 Human Resource Specialist Developed and facilitated internal training and programs on workplace inclusion Consulted with internal managers to enhance team effectiveness on topics such as employee behavior, group communication, and goal setting Collaborated with external clients on organizational transition, team effectiveness and inclusion Operations Supervisor, Microsoft Client Division Managed and guided the Microsoft client division of General Employment, acting as an account liaison for partnering agencies and Microsoft clients Employee Relations Coordinator, Microsoft Client Division Provided employee relations assistance to contingent staff working at Microsoft Developed a working partnership with Microsoft clients to manage contingent staff effectiveness The Office of the Attorney General, Conflict Resolution Section Phoenix, AZ 1995-1998 Mediator/Case Coordinator/Intern Successfully conducted mediations to resolve EEOC charges; and Child Protective Services cases Education Columbia College of South Carolina, MA Conflict Management / Organizational Conflict Arizona State University, BA Communication
- 3. Training Arizona Attorney Generals Office, Conflict Resolution Section 40 hours of basic mediation training | 35 hours of training in Victim/Offender and Civil Rights mediation On-going Conference Training Diversity & Inclusion | Mediation | Conflict Management | HR/Employment Law Skills Mediation/Facilitation | Conflict Resolution| Communication Coaching & Assessing | Trainer