Brittany Brathwaite IT Resume1
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This document provides a summary of Brittany Brathwaite's qualifications, education, certifications, technical skills, and employment history. She has obtained certificates in administrative assisting and bank teller training from Overland Learning Center as well as a business administration diploma from George Brown College. Currently, she is working to complete certifications in CompTIA A+ and ServiceNow System Administration. Her work experience includes roles in sales, customer service, and IT training.
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- 1. Brittany Brathwaite 405-171 Front St E, Toronto ON, M5A 4H3 416-858-7268, brittanytb88@gmail.com EDUCATION/TRAINING Administrative Assistant Certificate 2015 Overland Learning Center, Toronto, ON Bank Teller Training Certificate 2015 Overland Learning Center, Toronto, ON Business Administration Advanced Diploma 2012 George Brown College, Toronto, ON Technology Service Corps, NPower Canada, Toronto May 2016-Present 15 week in-class training on IT Essentials Go IT Training, NPower Canada, Toronto May 2016 CERTIFICATIONS CompTIA A+ 901-902 Series Certificate Expected August2016 ServiceNow Certified System Administrator Expected August 2016 HIGHLIGHT OF QUALIFICATIONS: Able to meet customer needs in a timely manner by actively listening and dealing with their questions accordingly. As well as Dealing with strict time constraints by prioritizing tasks by need and delegating other team members to continue on a project. Also able to complete tasks in a faced paced environment by being organized but also flexible while still helping customers. SUMMARY TECHNICAL SKILLS ï‚· Completed six modules of Creating your own Android App course through The Toronto District School Board Learn For Life ï‚· Microsoft Office ï‚· Windows, ï‚· iOS, ï‚· Android, ï‚· Apple OS X ï‚· Linux. ï‚· Go IT Training
- 2. Brittany Brathwaite 405-171 Front St E, Toronto ON, M5A 4H3 416-858-7268, brittanytb88@gmail.com EMPLOYMENT EXPERIENCE Winners, Sales Associate, Toronto, ON 2015-2016  Completed all cash transactions and returns in an efficient manner and Informed customers about the TJX Loyalty program. As well as letting customers know about different charities they can make a donation to.  Responsible for counting each item in fitting room from customers to reduce loss prevention as well as sorting and organizing clothing to be returned on to the floor.  Greeted customers in a friendly manner while assisting them with any questions, complaints or purchases they have.  Addressed customer complaints by listening to their concerns, resolving their issues and/or bringing their concerns to management.  Displayed merchandising standards in regards to ensuring that all displays are visually appealing for a positive shopping experience. Danier Leather, Customer Service Associate Toronto, ON 2014  Completed all cash transactions as well as informing customers about how they can sign up for promotions.  Contacted stores to verify that direct orders for customers were correct and sent in a timely matter resulting in customer satisfaction.  Used Encor software for inventory checks to ensure merchandise was in stock and up to date or available for customer purchase.  Logged customer orders on Excel spreadsheet while paying close attention to accuracy, making sure information was clear, organized and complete.  Distributed inventory throughout sales floor by making merchandise visually appealing for customers as well as organizing stock room for easier retrieval of merchandise for employees.  Answered routine inquiries from customer in regards to merchandise, ordering online and helped with any other needs or concerns they may have. Sobeys, Customer Service Associate (Deli), Toronto, ON 2006–2014  Consistently delivered excellent customer service to over 400 customers weekly resulting in customer satisfaction and increased sales with an average of $20,000 in sales weekly.  Directly engaged customers through friendly conversation to inform them about promotions and answered customer inquiries about products, identified customer needs and made recommendations based on their preferences.  Handled all customer complaints in an efficient, professional and timely manner providing the best resolution possible or consulted with a manager for the best solution resulting in increased customer satisfaction.  Prioritized and managed multiple customer requests as well as work duties during busy peak hours ensuring a smooth operation.  Receivedthe '5 Years of Part-time Service' award.