Resume 2014
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Denise Torre has over 20 years of experience in banking, retail, and customer service management. She is currently a Branch Manager and Assistant Vice President at PNC Bank in Nutley, NJ, where she oversees all aspects of branch operations, maintains profit and loss statements, and develops business strategies. Prior to PNC, she held several branch manager roles at Capital One Bank, successfully transitioning customers and staff through multiple acquisitions. She has a proven track record of developing training programs, growing customer bases, and achieving sales goals through community involvement and relationship building.
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Brooke lema resumeBrooke Lema
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Brooke Lema has over 3 years of experience in client support, retail banking, and financial services. She established new client accounts and managed payroll for over 250 consultants at KellyMitchell Group. As a retail service representative at First National Bank of St. Louis, she achieved monthly sales goals and satisfied customer needs. Lema also cultivated member trust and processed 70 daily transactions as a financial consultant at First Community Credit Union. She received a B.S. in Business with a marketing minor from Missouri State University in 2013.RBW resume 2016
RBW resume 2016Rob Watts
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The summary describes Robert Bach Watts Jr. as an executive and senior-level sales and marketing professional with strong communication and interpersonal skills and extensive industry knowledge. He has a track record of success in building relationships, delivering excellent client service, and achieving results. His experience includes over 10 years as Division Director of Business Development for a rehabilitation company where he helped grow annual recurring revenue by over $22 million and expanded the client base by over 2200 contracts. He is interested in a position that will allow him to leverage his experience to optimize customer value and retention.Resume 2014
- 1. DENISE TORRE 1267 Anderson Ave. Apt 27 Fort Lee N.J. 07024 201-926-5681 Dtorre@nj.rr.com *------*-----*-----*-----*-----*-----*-----*-----*-----*-----*-----*-----*----- Achievement oriented Professional with a specialization in business development, management, and training of banking, retail and customer service employees. Strengths include managing and developing corporate and personal accounts. Strong emphasis on project management, organization and problem resolution. Focus on the consistent delivery of exceptional customer service, every customer every time. Recognized by both peers and upper management for the ability to work independently as well as a team player Areas of Expertise *Client Relations *Networking *Business Development * Interviewing *Coaching *Training *Developing sales promotions * Profitability analysis * Relationship Development Career Highlights * Successfully transitioned both staff and clients through 3 bank acquisitions which included both in state and out of state networks. * Retained over 93% of customer base through 2 bank acquisitions. * Played a key role in the opening of two new locations by hiring and training staff . * Annual involvement in community CRA through bank sponsored activates. * Recognized and rewarded as one of the top performers in selling Home Equity Products * Licensed to sell insurance and fixed rate annuities. * Successfully motivate sales associated through in house contests to meet or surpass branch or company goals. * Developed and implemented new hire training curriculum for customer service representatives. * Oversaw all aspects of an operation, including maintaining profit and loss preparing and managing annual operating budgets, and formulating business strategies in an ever-changing market. * Created in-depth training programs in an effort to enhance both employee development and customer satisfaction. Professional/Voluntary Affiliations * Active participant in PNC Grow Up Great campaign. * Current active member of Nutley Chamber of Commerce *Former active member of Greater Hackensack Chamber of Commerce
- 2. * Former active member of Westwood Chamber of Commerce. * Team leader for 3 years- American Cancer Society annual breast cancer walk . * Involvement in community based volunteer organizations. * Chairperson on the Capital One Women’s Diversity Networking Group *Recognized at state level for involvement in the community volunteerism with entire staff participation Employment History PNC Bank Branch Manager 11, Assistant Vice President Oct. 2012-Present Nutley, N.J. Capital One Bank- (formerly North Fork Bank, Trust Company Bank and Bank of New York) Branch Manager, Assistant Vice President 1999- October 2012 * September 2007- opened a brand new free standing branch in Westwood, NJ. Set up branch, hired and trained staff of 8 employees. At year end 2010 deposit base growth to $48M. Continue to consistently grow deposit base through both consumer and commercial accounts. * Work to proactively pursue commercial and consumer loan bookings in order to achieve corporate set goals. *Established a presence in the community by involvement in local organizations. * Interviewed, hired and trained new employees. * Conducted skills assessment, performance management , developmental feedback and coaching of employees . * Management a staff of financial representatives in numerous full-service banking facilities. * Prospecting new business through networking, community involvement and needs based sales techniques as well as deepening existing relationships. * Ensured 100% compliance with corporate policies and procedures. * Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers. Employment History A Real New York Bargain: Retail Store Manger Managed full service retail clothing store. Duties included : Merchandising, purchasing, inventory control and promotional events. Responsible for a staff of 15 employees. Jenny Craig Weight Loss Centres : Director of Sales Training Implementation and development of all new hire and ongoing training for both sales and customer service employees in a 40 centre franchise. Responsible for a team of 8 trainers. General Experience * Computer skills Windows EX, Word Perfect, Excel , Outlook, Education Bachelor of Science in Social Work- minor in Psychology- Ashland University- Ashland , Ohio.