Innovative, solutions-driven and strategic ITSM professional offering over 25 years of progressive experience across a variety of industries. A resourceful, pragmatic, and hands-on leader with track record of success implementing ITSM processes, focused on enabling business outcomes, knowledge transfer, and organizational transformation. Adept at directing complex, large-scale projects within strict time and budget constraints. Known for creating and delivering concise, accurate, and targeted presentations as well as presenting IT Service Management topics to technical and non-technical audiences.
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