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- 1. Faye Dixey +44747 5005778 dixey100@yahoo.co.uk 184b Queens Road London, SE15 2HP Having over 10 years of work experience in wide range of areas in hospitality I have established strong abilities in customer communication, along with developing an innate understanding of customer needs. Following on from my passion for Hospitality I would like to apply this to Event Management, this has begun successfully with my recent role in which I was promoted to Reservations Supervisor. This have given me valuable experience in management and an insight in to event work. I have the enthusiasm to make things happen and to achieve goals, heightened when working under pressure. EDUCATION 2015 NVQ: Team Leading 2003 - 2007 Middlesex University, London - BA (Hons) 2.2 Media and Cultural Studies 1995 - 2002 Sir John Lawes Secondary School, Herts. A-levels: English-B, Theatre Studies-C, Psychology-D 9 GCSE’s: A -C EMPLOYMENT HISTORY April 14 – Present Sodexo Prestige, Bateaux London Reservations and Reception Supervisor  Assisting the Manager with our public events and overseeing a team of 6.  Maintaining relationships with 3rd party agents  Meet and show arounds  Handling customer feedback  Fore casting  Working with accounts to resolve monthly close down. Achievements:  Contributed to achieve highest figures of profit taken in the history of the company in the month of July 14.  Set up a incentive scheme for the reservations team.  Introduced concierge liaison programme to drive more revenue and build our reputation as top tourist destination in London June 13 – March 14 Reservations and Reception Agent  Taking a high volume of bookings and payments via phone, Outlook and our internal website,entering and managing the details in to a software called Optimo, requiring very accurate attention to detail.  Boarding and welcoming customers  Providing excellent customer care and being able to give detailed information of what is available on the various different cruises,  Admin duties, including organising and collating information using Excel and Word  Creating table plans.  Upselling the product. Jan 13 – March 13 La Boheme, Bolivia (Trip Advisor number 1 bar/restaurant in Santa Cruz region) Bar person  Running bar often alone.  Assisting with the smooth running of live music events.  Learning basic Spanish. March 12 – Oct 12 Nightjar, London Cocktail Waitress  Extensive knowledge needed of alcohol products and ingredients used in the cocktails.  Attending monthly training on various products  Working in a high pressure, fast paced environment and maintaining high standards of customer care at all times. Dec 11 – Feb 12 Mountain Relish, Meribel, France (Catering company) PA/Chalet Manager, Temp  Overseeing general running of the chalet.
- 2.  Assisting Manager with any requests from the clients and ensuring that the standards of service, cleaning, preparation for meals were consistently excellent Nov 11 – Nov 12 Simmons Bakery, Harpenden, Herts Deputy Manager  Managed team of seven people  Responsible for cash handling, customer care and admin  Occasionally giving sales related and training presentations  Serving customers, preparing food, general cleaning  Knowledge of food hygiene regulations July 10 – Oct 10 Berkley Scott Hospitality Agency, various locations in London Catering and Events assistant, Temp  Worked for different events at Alexandra Palace and Fortnum & Masons.  Supervisor for VIP area at the World Darts Championship: In charge of a team of 8, over a period of 3 weeks, had to cover bar and food service area. Feb 10 – May 10 Fine Art Empire, Byron Bay and Sydney, Australia (Mural Specialists) Art Assistant  Assisted with the painting of various murals, including one in Taronga Zoo in Sydney.  Initial set up of the work area, organising the equipment, paint finishes  Liaising with the clients to establish health and safety risks. Nov 09 - Jan 10 Nacional, Melbourne, Australia (Fine Dining Restaurant) Waitress  Often responsible for running the restaurant floor alone  Bar and Barista work  Good knowledge of food and wine was needed Apr 09 - Nov 09 Big Boys Club Ltd, Melbourne, Australia (Events company) PA  Assisting Managing Director with preparation for events, for example promoting, organising outfits, calling clients to confirm.  Managing social media, this would involve keeping members up to date about up and coming events and new promotions, also attracting new clients and interest with regular posts  Organising the office, keeping the area tidy.  Data input for account records on Excel Jan 09 – Feb 09 Metropolitan Networks, France and Italy (Network Infrastructure and Network Security Specialist) Auditor, Temp  Part of a small team  Travelled around various locations in France and Italy visiting several businesses, obtaining and analysing IT data  A sensitive and time efficient manner was paramount Aug 08 – Dec 08 Pepper Post-Production, Soho, London (Post Production Services) Receptionist  In charge of a busy switch board in a media environment  Meeting & greeting various clients, including VIP’s.  Arranging couriers, travel and accommodation, ordering stationery.  Co-ordinating meeting rooms.  General admin, i.e filing, correspondence  Assisting with monthly newsletter, collecting research and helping to edit articles OTHER • Advanced in Microsoft Office • Completed a course on Disability awareness in Tourism REFERENCES Hayley Davies – Reception and Reservation Manager, Bateaux London 07771 792479/020 7695 1831 - hayley.davies@bateauxlondon.com Mike Gardener – Operations Manager, Berkeley Scott 07917 436684/020 7299 6757 - mike.gardner@berkeley-scott.co.uk
- 3. Roisin Simpson – Director, Nightjar 07729 551171/0207 253 4101 – rosie@barnightjar.com