SCV 2014 WORD
- 1. Talia Spitzer Salustia9@hotmail.com 547 2nd Ave (917) 608 4006 New York, NY 10016 Objective: To contribute my efficient service, exuberant energy, hospitality knowledge and experience to your team at Del Friscos Grille Highlights of Qualifications: Fluent in French, Spanish and English Strong working experience with Opera, SABRE, Aloha, Micros, POS, and MS Office software Ten years of hospitality experience in restaurants, night clubs and hotels in the U.S. and Europe Work Experience: La Cava Restaurant Nov. 2010 Nov. 2014 Server New York, NY Provided valuable and enthusiastic service to locals, tourists and professional clientele in a high-volume midtown Manhattan establishment Bartended, waitressed and assisted owners with hiring, training, inventory, cash, marketing, promotional activities and coordinated private and corporate events Columbus 72 Nov. 2007 July. 2014 Bartender/Assistant Event Coordinator New York, NY Bartended in a fast-paced night club, required multi-tasking, quick mathematical skills and organization Executed floor plans, developed menus, managed staff and confirmed orders placed for private events Efficiently followed-up and responded to clients and service providers The Mark Hotel April 2014 July 2014 Server New York, NY Serviced high-end clientele, international and domestic, for breakfast and lunch Maintained a professional appearance, service and language at all times in the venue Increased sales by suggesting signature dishes, cocktails and wine that was the incentive of the day Assisted team members to provide efficient service and ensure guest satisfaction Beach Palace June 2010 Sept. 2010 Sales Team Leader/Nightlife Promoter Ibiza, Spain Responsible for a team of approximately 20 people to market nightlife packages to tourists Developed monetary and non-monetary incentives to motivate the team to generate sales Organized packages with the different venues, promoters, transportation services and value options Hudson Hotel March 2008 Sept. 2009 Guest Service Agent New York, NY Performed check-in and check-out procedures while honoring COYLE standards and requests to my utmost capability Provided concierge services with information and knowledge regarding NYC attractions, transportation and dining
- 2. Responsible for administrating billing to guests and travel agencies and correcting any miscalculations Developed creative thinking and patience to provide positive solutions for problematic situations Revised and implemented training manuals and service techniques 718 Restaurant Nov. 2003 Nov. 2010 Assistant Manager and Server Astoria, NY Promoted and serviced the opening of my Familys restaurant Provided training for new employees, oversaw inventory, and coordinated private parties Developed customer loyalty through a welcoming and friendly environment Enhanced sales by promoting new wine, cocktails, and food specials Education: Johnson & Wales University Bachelors Degree: International Hospitality and Tourism Management May 2008 Associates Degree: Travel and Tourism Management May 2006 * References available upon request