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JENNIFER SANCHEZ
917.861.6228
jennifersanchezlucas@gmail.com
Enthusiastic & ambitious professional utilizing experience, strong interpersonal skills & always willing to learn & discover.
TECHNICAL KNOWLEDGE & SKILLS PROFILE
TECHNICAL KNOWLEDGE:
English & Spanish Fluency
Mac OS & Windows OS
Microsoft Office 365
OnQ OS & ServicePro
Opera & HOTSOS
SKILLS PROFILE:
Strong technology, organization &
communication skills.
Exceptional customer relations & high
standards of personal appearance.
Proven to preform well in high-pressure
situations.
Ability to develop climate of enthusiasm
& teamwork among employees.
PROFESSIONAL EXPERIENCE
MODERA LOFTS – JERSEY CITY, NJ
Director of Concierge/Event Planner & Coordinator, April 2016 – October 2016
Oversee the daily operation of the Concierge Department as well as Payroll & Scheduling.
Establish team performance & ensure compliance with management standards.
Greet, register guests & vendors, answer inquiries & serve as a liaison between all departments.
Create & coordinate engaging monthly social events for residents.
Organize & implement activity programs covering diverse interests within the community.
HUDSON — NEW YORK, NY
Guest Service Agent, June 2015 – October 2015
Created an exceptional check in & check out experience, efficiently completed daily reports, checklists
& communicated with all departments.
Followed front office operations. Advanced & lead team morale.
Elevated team member performance by applying acquired boutique hotel standards.
Answered inquires & provided guests information pertaining to hotel services & area attractions.
HILTON TIMES SQ. SOUTH — NEW YORK, NY
Senior Guest Service Agent/Event Coordinator, February 2013 – June 2015
Executed excellent guest experiences by means of communication and use of hotel services.
Created an exceptional check in & check out experience, efficiently completed daily reports, checklists
& communicated with all departments.
Led team member performance & ensured compliance with hotel standards.
Answered inquires pertaining to hotel services, area attractions & handled complex situations
Experience with travel arrangements & preparation of itineraries.
Assisted with creation of events & proposals in-house & corporate.
UNION COUNTY COLLEGE – CRANFORD, NJ
Applied Science Degree. 5/15
Hospitality Management
FIRE SAFETY CERTIFICATION – NEW JERSEY
EDUCATION & TRAINING

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Jennifer Sanchez 2016

  • 1. JENNIFER SANCHEZ 917.861.6228 jennifersanchezlucas@gmail.com Enthusiastic & ambitious professional utilizing experience, strong interpersonal skills & always willing to learn & discover. TECHNICAL KNOWLEDGE & SKILLS PROFILE TECHNICAL KNOWLEDGE: English & Spanish Fluency Mac OS & Windows OS Microsoft Office 365 OnQ OS & ServicePro Opera & HOTSOS SKILLS PROFILE: Strong technology, organization & communication skills. Exceptional customer relations & high standards of personal appearance. Proven to preform well in high-pressure situations. Ability to develop climate of enthusiasm & teamwork among employees. PROFESSIONAL EXPERIENCE MODERA LOFTS – JERSEY CITY, NJ Director of Concierge/Event Planner & Coordinator, April 2016 – October 2016 Oversee the daily operation of the Concierge Department as well as Payroll & Scheduling. Establish team performance & ensure compliance with management standards. Greet, register guests & vendors, answer inquiries & serve as a liaison between all departments. Create & coordinate engaging monthly social events for residents. Organize & implement activity programs covering diverse interests within the community. HUDSON — NEW YORK, NY Guest Service Agent, June 2015 – October 2015 Created an exceptional check in & check out experience, efficiently completed daily reports, checklists & communicated with all departments. Followed front office operations. Advanced & lead team morale. Elevated team member performance by applying acquired boutique hotel standards. Answered inquires & provided guests information pertaining to hotel services & area attractions. HILTON TIMES SQ. SOUTH — NEW YORK, NY Senior Guest Service Agent/Event Coordinator, February 2013 – June 2015 Executed excellent guest experiences by means of communication and use of hotel services. Created an exceptional check in & check out experience, efficiently completed daily reports, checklists & communicated with all departments. Led team member performance & ensured compliance with hotel standards. Answered inquires pertaining to hotel services, area attractions & handled complex situations Experience with travel arrangements & preparation of itineraries. Assisted with creation of events & proposals in-house & corporate. UNION COUNTY COLLEGE – CRANFORD, NJ Applied Science Degree. 5/15 Hospitality Management FIRE SAFETY CERTIFICATION – NEW JERSEY EDUCATION & TRAINING