Experienced executive with successful achievements building, strengthening and leading global customer service organizations within software, hardware, semiconductor tools, and telecommunications industries.
Demonstrated success in services general management, professional service, support operations, and educational services leadership in a wide range of environments from start-ups to turn-arounds, to established successful organizations.
Comprehensive in-depth experience in service business management to include revenue and expense management, service marketing, administration, call center and support center management, service lifecycle management, organizational design and inte...
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