Personal Information
Organization / Workplace
Galashiels, United Kingdom United Kingdom
Occupation
Customer Experience Advocate, Product/Service Development Strategist, Promoter of Change, Pragmatist
Industry
Consulting / Advisory
About
A passionate customer experience advocate, I see so many companies viewing customer contact as either a costly inconvenience or a process to squeeze customers through.
The result is highly complicated, off-target service that disengages customers, demeans the brand, and fails to differentiate.
Contact Details
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