UniCall Central and Eastern Europe
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District Prague-West, Czech Republic Czech Republic
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Business developer with broad experience in all aspects of business processes´ outsourcing. Customer service, retention, collection, sales, back office. Direct experience with utilities, finance&insurance, telco, internet, non-profit and FMCG. Focus on prospecting, networking, negotiation, client acquisition, project launching, project running.
Specialties: Call centres - inbound, outbound, back office; Sales couriers - for higher conversion; Door-to-door - with incorporated Quality assurance
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unicall
patrik pavel
call centrum
call centre
telemarketing
b2b
telesales
outsourcing
contact centre
leads
increase sales
customer experience
high conversion
b2b vs. b2c
back office
ú²õ±è´Ç°ù²¹
outbound telemarketing
offline
best leads
automotive
call centre statistics
smartphone
reporting
live chat
customer engagement
presentation
zákaznický servis
kontaktnà centrum
teleupdating
veletrh Å™eÅ¡enÃ
soft collections
±¹²â³¾Ã¡³óá²ÔÃ
cross-sell
winback
±è´ÇÂᾱš³ÙÄ›²ÔÃ
upsell
online lead
kreditnà karty
banky
lead generation
online
b2c
telemarketing lists
case studies
fundraising
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