ITIL Certified Service Excellence Leader, ensuring Service Delivery success for all Managed Services Clients
鉁� Global Program Manager in Service Excellence, driving $14 million in direct cost savings through service delivery process improvement and standardization programs
鉁� Service Excellence and Mutli Supplier Integration expert, establishing relations and methodologies which continually optimize delivery of Service for Clients
CORE COMPETENCIES
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SERVICE EXCELLENCE
鉁� Architect and driver of HP Global Service Management Excellence methodologies, ensuring client satisfaction and retention through continual service improvement, quality metrics, pro-ac...
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