ITIL Certified with over 10 years of IT Service Delivery, Technical Support Management & Operations experience in multi-cultural environments with strong leadership, organisational, mentoring & motivational skills. Ability to communicate effectively at all levels and build cohesive and functional teams.
Strong analytical and reporting skills with a track record in process improvement, efficiency optimization, productivity enhancement & attrition reduction.
Technical knowledge in IT Infrastructure, Applications, Mobility, Cloud, CRM, Telephony, Software Development and Multimedia applications.
Other experience includes transition, setup & running of customer support/service desks.
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