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Sharon Corpuz - CV
- 1. SHARON V. CORPUZ SUMMARY Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. HIGHLIGHTS OF PROFESSIONS: Customer Service Representative Receptionist Secretary Sales Representative Administrative Assistant Al Rigga, Dubai, UAE | Mobile: +971523158479 | sharoncorpuz36@gmail.com
- 2. OBJECTIVES ? Energetic and confident professional looking for a position as Customer Service Representative, skills in situation analysis and needs evaluation to get the maximum level of satisfaction of customers and clients. ? Friendly and outgoing professional looking for a Receptionist position for a company. Bringing a strong Secretarial skills, proven commitment to provide fantastic customer service and ability to operate multiline telephone system to manage the front desk operations in the most efficient way. ? Being ambitious individual seeking a sales position that will benefit from strong working knowledge and to utilize great communication for customer or clietns. ? To obtain an entry-level secretarialposition that requires knowledge of computer software, communication skills and organization abilities. ? To obtain a challenging administrative support position in an office environment performing a variety of secretarialtasks. PROFESSIONAL WORK EXPERIENCES ARMA Properties | Customer Service Representative Fairmont Offices, Sheikh Zayed Rd., Dubai, UAE | March 2016 to present >> Answering incoming and outgoing calls to reach out the customers and clients needs. >> Offering a property investment from international. >> Answering queries >> Utilized computer technology to handle high volume of calls >> Providing high level administrative and executive support for management. AL KANAN Pest Control | Personal Secretary Al Qouz, Dubai, UAE | November 2014 C September 2015 >> Answering incoming and outgoing calls >> Arranging appointments for clients and customers >> Maintaining filling system; Keeping diaries; Email inquiries PRINT OUTS | Receptionist/Secretary Al Barsha,Dubai, UAE | May 2014 C October 2015 >> Welcomes customers and guests as soon as they arrive with the great care and attention >> Helps encourage customer loyalty by building friendly, personalized relationships >> Ensures the administrative procedures do not take precedence over guest relations >> Handles all incoming and internal phone calls >> Ensures that all documents, products and provisions needed for the department and/or guests are Available and up-to-date.
- 3. AEGIS PEOPLE SUPPORT | Call Center Agent C Executive Operations Baguio City, Philippines | May 2012 C February 2014 >> Provides comprehensive and quality customer care at all times >> Apply and learned knowledge and procedures when servicing customer queries >> Communicate effectively and efficiently with internal and externalcustomer >> Ensures customer satisfaction in all transactions >> Ensures validity and confidentiality of client/customers information Homebased Call Center (Merchant Services) | Manager/Supervisor Philippines C Califormation, USA | September 2007 C March 2012 >> Managing the daily running of the call center,including sourcing equipment, effective resource planning and implementing call center strategies >> Ensuring all relevant communications, records and data are updated and recorded CSI City Mall | Sales Supervisor San Fernando City, Philippines | January 2006 C February 2007 >> Assist other store employees with their work; disseminate tasks and orders to employees >> Train and evaluate trainees, check the flow of the store from time to time >> Check the products before the opening and closing of the store >> Assist the customer with their demands, suggestions and complaints >> Communicate with the manager regarding the sales, employees and other important matters CITIBANK N.A.Philippines | Card Sales Consultant (Outdoor) Philippines | July 2005 C December 2005 >> Achieves maximum sales profitability >> Market segment by effectively selling the companys products related services >> Personally contacts and secures new business accounts/customers STANDARD CHARTERED BANK | Unit Manager (Sales Representative) Philippines | January 2005 C June 2005 >> Manage sales people to promote/sells/secures from existing and prospective clients & customers >> Demonstrate products and services to existing/potential customers and assists them in selecting those best suited to their needs. DMMMS-UNIVERSITY | Admin/Secretary Philippines | January 2004 C December 2004 >> Providing confidential secretarialand administrative support Sea and Sky Hotel & Restaurant | Receptionist/Secretary Philippines | September 2002 C December 2003
- 4. >> Responsible for providing secretarial, clerical and administrative support >> Handles all incoming and internal phone calls HOTEL MIKKA | Receptionist/Secretary Philippines | April 2000 C August 2002 >> Handles all incoming and internal phone calls >> Typical daily duties using computer to change customers records >> Provides information and receiving orders and dealing with customers needs. MCDONALDS | Service Crew/Counter Staff Philippines | March 1998 C March 2000 >> Service Crew (Counter, kitchen, Lobby) ? SKILLS Strong customer service skills Excellent telephone manner (built up through work experience involving reception work) Self-motivation and ability to take the initiative Ability to work under pressure Punctuality and time-keeping Able to take on responsibility Teamwork skills Quick learner, keen to learn and improve skills. ? EDUCATION College / Diploma Computer Technology Lorma College School San Fernando City, La Union Philippines || 1996 C 1999 Computer System Design & Programming AMA Computer Learning Center San Fernando City, La Union, Philippines || 1999 C 2001
- 5. ? PERSONAL INFORMATION Nationality : Filipino Gender : Female Marital Status : Married Visa Status : Employment Visa I hereby certify that I have personally completed my Curriculum Vitae and all the information was are true and correct without omissions of any kind whatsoever. _____________________ Sharon Vergara C Corpuz Applicant