狠狠撸

Mumbai Area, India India

Service Introduction/ Transition for IT Infrastructure and Applications

Technology / Software / Internet

Ten years of experience in IT Service Management and Transition Management. Worked in Service Integration (SIAM) model with the sole focus of aligning internal teams KPIs with client requirements. Applied ITIL framework to streamline business processes, identify problem areas to trigger improvements, creating RACI matrix for internal departments and vendors. Part of the Strategy team for applying new ITIL processes. Facilitate brainstorming and 5-why techniques to get to the root of the problem. ACQUIRED SKILLS AND CERTIFICATION Process improvements; Service Introduction/ Transition Management, Communication Management; ITIL Intermediate Service Transition and Service Design certifie...