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Sue-Ann Maislin - Resume 1
- 1. SUE-ANN MAISLIN, M.A., WWHP Sue-Ann Maislin Consultants Thornhill, ON (416) 902-0873 samaislin@rogers.com ORGANIZATIONAL DEVELOPMENT & TRAINING PROFESSIONAL A respected senior consultant and facilitator, with over 15 years experience designing and implementing organizational development and training initiatives that optimize individual and organizational health, safety and performance in public and private sector workplaces. Instrumental in the research and development of a university-level leadership certificateprogram,in responsetotheNationalStandard for PsychologicalHealthandSafetyin theWorkplace. Designs and facilitates award-winning training programs, to enhance competency and reduce risks associated with critical workplace challenges, such as mental health and substance abuse issues, accommodation and supported return to work, labour disruptions, civility and respect, diversity and inclusion, suicide prevention, workplace violence prevention, occupational stress injuries, critical incident management and workplace change and resiliency. CORE COMPETENCIES Mental Health Instructional Design Workshop facilitation Virtual Classroom Instruction Occupational Health & Safety Performance Management Leadership Development Client Relations Risk Management Proposal Development Team Building Sensitivity Training PROFESSIONAL EXPERIENCE Design Consultant and Facilitator, Thornhill, ON 2014-Present Selected achievements Designed and facilitated a specialized training program for employees and managers at theOntario Ministryof Community and Social Services.This skills-based program was developed topromoteeasier identification and a practical and informed responseto clients livingwith mental health issues. Developed StrikeManagement,a program promotingimpactful leadership responseduringlabour disruptions.Theprogram focused on individual and organizational preparedness,critical communication skills to defuse high-risksituations,as well as strategies tohelp restore and normalizerelationships within the workplacebefore,duringand after a strike. The program has been routinely delivered since2014,toa wide rangeof regional and provincial government agencies. Current and previous clients include: The OntarioPublic Service(9 ministries),Family and Childrens Services (4 agencies across Ontario), Metro Inc.,Toronto,Hydro, G.E. Canada, Canada Mortgageand Housing Corporation (CMHC), Bell Canada, Rogers, General Motors,YorkUniversity,University ofOntarioInstituteof Technology (UOIT), Canada Post,Staples,KPMG, TD Bank Financial Group,OntarioProvincial Police (O.P.P.), The Co- operators,Durham Regional Police, The Corporation oftheCity of Mississauga (and 4 additional regional municipalities),TheGreater TorontoAirports Authority(GTAA) and Metrolinx. Notable skills Facilitateworkshops,webinars and professional speaking engagements. Deliver specialist content for conferences and media events,including professional credit courses for the Human Resource Professionals Association (HRPA) and Queens University. Well-versed in provincial and federal human rights and occupational health & safety legislation,including the National Standard for Psychological Health and Safety in the Workplace
- 2. Senior Consultant, Workplace Training | Morneau Shepell, Toronto, ON 2011 - Present Manager, Organizational Health & Training | Morneau Shepell, Toronto, ON 2007 - 2011 Selected achievements Developed an innovativeand nationally-recognized,blended learninguniversitycertificateprogram in collaboration with Queens University and Bell Canada, focusingon improved mental health outcomes in responsetotheNational Standard for Psychological Health and Safety in theWorkplace.Theblended,three module learningprogram supportsinformed responsetomental health issues,by teaching practical,and solutions-focused leadership skills,when dealingwith health and performanceissues. Awarded a Special Citation by the International Association of Fire Fighters for providingeffective trainingand education in support of good mental health in the workplace,as well as helping firefighters and other emergency service workers deal with theimpact of critical incident stress. Notable contributions Provide clinical support and HR consulting to support responseto high risk or high profile client situations, such as organizational restructuringand terminations,suicide,substanceabuseand transgender employees. Lead and mentored teams, to reinforce the development of client consultation and product knowledge skills; hired and trained 100+ external facilitators and monitored performanceto drive ongoing development. Various leadership roles | TD Bank Financial Group, Toronto, ON 1989 - 2003 Led teams in delivering financial services to retail, privateand commercial banking clients,including credit underwriting,financial planningand investment advice.Played a key role in ensuringsales and service targets weremet/exceeded, as well as successfully opening a new branch in 2002.Oversaw recruitment, training,HR, marketing, advertisingand event planningactivities. EDUCATION & CERTIFICATIONS Master of Education | University of Toronto Graduated 2006 Specialization in counselling psychology and adult education; sub-specialization in workplace learning and change. Completed an academic field placement in organizational development consultancy,liaisingwith theclient to develop innovativehealth and wellness programs, and implementing programs to support increased physical activity and improved mental health. Postgraduate Certificate, Workplace Wellness and Health Promotion | Centennial College Advanced Instructional Design Techniques, |Langevin Learning Services Canadian Securities Course (CSC) Designation Personal Financial Planner (PFP) Designation | Institute of Canadian Bankers Industrial Relations & Marketing Certificate | Concordia University Bachelor of Arts, Psychology Honours| Carleton University