![William R. Kearney, Jr.
will.kearney@sbcglobal.net Cell: [214] 336-3536
http://linkd.in/1yuryws
Customer Sales and Service Experience August 2001 to present
Lennox International
Cellular Phone Manager June 2007 to October 2015
Provide cell phone and Smartphone support to over 3,000 users in the US and Canada by actively
confirming correct voice and data plans are established with each wireless carrier.
Participate in wireless contract negotiations to maximize purchasing and pricing favorable to the
company.
Analyze voice rate plans to ensure optimal minute usage on a quarterly basis to avoid overage charges
with the two wireless carriers in the US and the three wireless carriers in Canada.
Administer and oversee adherence to the Wireless Policy by obtaining necessary permission to enroll
an employee on a wireless providers account. Afterwards establish wireless service for the employee.
Mobile device management (MDM) administrator for company connected devices to assist in
protecting company data via MobiChord and Service Now.
Database Administrator for Prodagio AP Automation. Made daily changes to Prodagio employee
records depending on business requirements and proactively reaching out to potential new users.
Customer Service Specialist August 2005 to June 2007
Maintained positive relationships with existing company customers established by the sales
department.
Provided professional service throughout equipment and accessory ordering process via SAP point of
sale system handling approximately 80 calls per day.
Utilized selling techniques to increase amount of each sale on at least 75% of calls taken.
Placed in the top 25% of Customer Service Specialists for increased sales by cross selling $3000 per
month on average of accessories related to customers HVAC needs.
Surveyed dealers on call center interactions and reported to management as part of a Quality
Assurance program.
Sprint PCS
Customer Service Manager August 2001 to February 2004
Managed customer service team of ten employees with average of 400 customers daily.
Managed sales teams as store manager by maximizing employees schedules to ensure wait times were
at a minimum.
Provided optimal customer service with successfully high dispute resolution outcome.
Trained new employees on the point of sales systems, customer service and sales techniques.
Made sure employees filled out time cards on a weekly basis.
Top District Salesman in Long Distance Sales 2001 by signing up 20+ home telephone lines per month
to Sprints Long Distance services.](https://image.slidesharecdn.com/88701ec9-95c1-4246-83cc-6545e4ac3562-160903013534/85/WRK-Jr-Resume-1-320.jpg)
![Media and Telecommunications September 1996 to August 2005
KXAS Channel 5 [NBC] Fort Worth
KTXA Channel 21 [UPN] Dallas
KXXV Channel 25 [ABC] Waco
Weekday & Weekend Director- News Programs
Engineer Technician- Master Control & Production
Directed the five, six, and ten oclock weekday newscasts.
Prepared news graphics, organized production rundowns, operated tape and digital server equipment,
digital character generator and studio camera during newscasts.
Maintained and installed computer equipment used to operate a television station.
Utilized, serviced, and upgraded digital server equipment to copy commercials into playback system.
Coordinated with other departments to ensure proper airing of programs and commercials.
Education/Certifications
Bachelor of Arts, History and Telecommunications, Baylor University, December 1998 [3.0 GPA]
Graduate Jesuit College Preparatory School, Dallas, TX, 1995
MCP certified 2004, FCC General Broadcasting Operator License 1996
Skills
A+ Certification
Proficient in SAP
Office 2010
Windows XP/7/8/10
Mobile iOS, Android, and Windows platforms
BES management
Wireless procurement needs
Concur expense reporting system
Contract management/negotiation
Conversational in Spanish](https://image.slidesharecdn.com/88701ec9-95c1-4246-83cc-6545e4ac3562-160903013534/85/WRK-Jr-Resume-2-320.jpg)
WRK Jr Resume
- 1. William R. Kearney, Jr. will.kearney@sbcglobal.net Cell: [214] 336-3536 http://linkd.in/1yuryws Customer Sales and Service Experience August 2001 to present Lennox International Cellular Phone Manager June 2007 to October 2015 Provide cell phone and Smartphone support to over 3,000 users in the US and Canada by actively confirming correct voice and data plans are established with each wireless carrier. Participate in wireless contract negotiations to maximize purchasing and pricing favorable to the company. Analyze voice rate plans to ensure optimal minute usage on a quarterly basis to avoid overage charges with the two wireless carriers in the US and the three wireless carriers in Canada. Administer and oversee adherence to the Wireless Policy by obtaining necessary permission to enroll an employee on a wireless providers account. Afterwards establish wireless service for the employee. Mobile device management (MDM) administrator for company connected devices to assist in protecting company data via MobiChord and Service Now. Database Administrator for Prodagio AP Automation. Made daily changes to Prodagio employee records depending on business requirements and proactively reaching out to potential new users. Customer Service Specialist August 2005 to June 2007 Maintained positive relationships with existing company customers established by the sales department. Provided professional service throughout equipment and accessory ordering process via SAP point of sale system handling approximately 80 calls per day. Utilized selling techniques to increase amount of each sale on at least 75% of calls taken. Placed in the top 25% of Customer Service Specialists for increased sales by cross selling $3000 per month on average of accessories related to customers HVAC needs. Surveyed dealers on call center interactions and reported to management as part of a Quality Assurance program. Sprint PCS Customer Service Manager August 2001 to February 2004 Managed customer service team of ten employees with average of 400 customers daily. Managed sales teams as store manager by maximizing employees schedules to ensure wait times were at a minimum. Provided optimal customer service with successfully high dispute resolution outcome. Trained new employees on the point of sales systems, customer service and sales techniques. Made sure employees filled out time cards on a weekly basis. Top District Salesman in Long Distance Sales 2001 by signing up 20+ home telephone lines per month to Sprints Long Distance services.
- 2. Media and Telecommunications September 1996 to August 2005 KXAS Channel 5 [NBC] Fort Worth KTXA Channel 21 [UPN] Dallas KXXV Channel 25 [ABC] Waco Weekday & Weekend Director- News Programs Engineer Technician- Master Control & Production Directed the five, six, and ten oclock weekday newscasts. Prepared news graphics, organized production rundowns, operated tape and digital server equipment, digital character generator and studio camera during newscasts. Maintained and installed computer equipment used to operate a television station. Utilized, serviced, and upgraded digital server equipment to copy commercials into playback system. Coordinated with other departments to ensure proper airing of programs and commercials. Education/Certifications Bachelor of Arts, History and Telecommunications, Baylor University, December 1998 [3.0 GPA] Graduate Jesuit College Preparatory School, Dallas, TX, 1995 MCP certified 2004, FCC General Broadcasting Operator License 1996 Skills A+ Certification Proficient in SAP Office 2010 Windows XP/7/8/10 Mobile iOS, Android, and Windows platforms BES management Wireless procurement needs Concur expense reporting system Contract management/negotiation Conversational in Spanish