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lean continuous improvement customer satisfaction analyze control define cost reduction reduce waste six sigma value stream mapping future state map current state map kaizen process mapping sipoc employee engagement process improvement leadership measurement change management managing for results improve quality collaboration improve communication internal customer managing departmental quality iso 9001 value-add checklist process redesign sprints corrective action value-add analysis preventive action process improvement team root cause analysis business analyst action plan lean process improvement agile verification capa investigation capa procedures data fda data analysis root causes cost of quality profit margins inventory turns 5s error proofing poka-yoke reduced errors reliability quality quality assurance customer experience engaged employees real-life examples efficiency data-driven decision making flexibility competitive advantage measure improve dmaic pareto charts implement lean leaders management lean management system value value stream lean metrics a3 root casue analysis current state analysis countermeasures standardization toyota production system data-driven decision-making problem solving key lean metrics respect for people lead time cycle time takt time first time yield cause and effect