Wilson J Ong 2016
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Wilson Ong has over 15 years of experience in food service and retail management. He is currently the Food Court Manager at SM City Bicutan, where he has exceeded revenue and profit budgets for the past three years. Previously, he was a Store Manager and Assistant Store Manager for The French Baker, opening new stores and improving performance. He seeks to contribute to business growth and company success through his leadership, financial management skills, and commitment to customer satisfaction.
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- 1. Wilson J. Ong 7726 Dr. F.C. Santos Compound, Sucat, Brgy. San Isidro Parañaque City, NCR, Philippines (02) 8206031 | (0922) 8378848 | (0977) 8118848 wilsoniq1979@gmail.com Career Objective To become an instrumental part to the growth of the business and be able to provide sustainable contributions for the success of the company. Professional Experience Oct 2010 – Present Food Court Manager (6 years) Shopping Center Management Corporation | SM City Bicutan | NCR, Philippines  Manages the Food Court business and ensures profitable operations, customer satisfaction and harmonious relations with tenants.  Able to achieve revenue and net income budget for the past 3 years (2013-2015) with 103%, 145% and 102% respectively for revenue & 121%, 206% and 117% respectively for net income and continue to achieve budget achievement for the current year at 106% for revenue and 113% for net income.  Handles facility upkeep and repairs & maintenance.  Ensures compliance to company guidelines for operations, standards of cleanliness, sanitation, housekeeping, safety and quality.  Monitors, compares and analyzes sales performance of tenants; explains budget deficits.  Checks monthly reports of branch sales and controllable expenses, ensures cost- cutting measures are implemented.  Oversees agency personnel activities and maintain efficiency of the group.  Handles customer complaints. Manages customer expectations.  Perform leasing department duties if needed.  Prepared the business plan for the highly anticipated renovation-redevelopment of the branch.  Perform other duties which may be assigned by superior from time to time. Jun 2004 - Jul 2009 Store Manager/Assistant Store Manager (5 years 1 month) The French Baker – SM City Sucat/SM Mall of Asia/HO | NCR, Philippines  Manages overall store operations and ensure achievement of day to day targets.  Member of the opening team of SM MOA branch in 2006.  Assists the Operations Group Manager in store openings and renovations of branches such as Cash & Carry, Trinoma/Landmark, SM Taytay, SM Megamall, SM Marikina and Robinsons Otis for the year 2007-2008.  Revived a low performing store particular with SM City Bicutan branch which cancelled the planned closure in 2010.
- 2. ï‚· Works with management team to meet sales target including participation in local store marketing programs. ï‚· Executes appropriate plans to resolve unfavorable trends and enhance sales. ï‚· Trains, monitors, and reinforce employees on food safety procedures. Ensure all food safety procedures are strictly implemented. ï‚· Manage food, labor and utilities cost and other controllable expenses. Work with management team to meet profit objectives. ï‚· Execute company policies and procedures for the control of cash, property, product and equipment. Monitor inventory levels to ensure product availability and order raw materials. ï‚· Manage and maintain safe working conditions. Ensure execution of preventive maintenance procedures. ï‚· Interview and screen applicants. ï‚· Conduct proper training and follow through to ensure compliance with company standards. Qualifications ï‚· Highly adaptive, motivated, honest and trustworthy. ï‚· Excellent interpersonal and communication skills. ï‚· Persistent, resourceful and dynamic. ï‚· An effective team leader and reliable team member. ï‚· Meticulous, organized and detail-oriented. ï‚· Willing to learn new business concepts and strategies. ï‚· Knowledgeable with Microsoft Word, Excel and PowerPoint. Trainings and Seminars Attended Principles of Marketing Catalyst360 Training and Consultancy May 4-5, 2016 Principles of Finance Entrepreneurs Accounting Academy August 3-4. 2015 Principles of Leadership American Management Association 2014 Critical Thinking: Strategies for Effective Problem Solving and Decision-Making Program American Management Association March 4-5, 2013 Toolkit for Managerial Effectiveness American Management Association February 28-29, 2012
- 3. Principles of Quality Development Dimensions International September 1-2, 2011 Personal Data Date of Birth : 19 December 1979 Age : 36 Civil Status : Married Nationality : Filipino Driving License : Non-Professional TIN number : 219-989-392 SSS number : 33-7902686-4 Educational Background De La Salle - College of St. Benilde (1999 – 2002) B.S. - Hotel, Restaurant & Institution Management De La Salle University (1997 – 1999) (Undergrad) B.S. - Electronics and Communications Engineering Hope Christian High School (1987 – 1997) Primary & Secondary Education Character references are available upon request.