Responsible for defining, managing and facilitating the operational success of Reseller Partners (including Verizon Business and Siemens Enterprise Communications). Manage key relationships within business to ensure effective delivery and partner satisfaction. Championed the transformation of the customer experience. Built processes to capture and to represent the voice of customer. Developed a customer experience improvement strategy. Drove customer information into impacted departments to ensure a seamless and unified customer experience.
鈥� Hand-selected by CEO and CMO to fill this key role to support the company鈥檚 new growth strategy.
鈥� Facilitated the negotiations of the ...
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