Professional with over 15 years of experience in TI's, developing, implementing and delivering services, in public and private sector, with great capacity for teamwork, leadership and motivation from it.
ITIL v3 Expert and ISO 20000 Consultant/Manager certified by EXIN, and Professional System Integration certified by HP.
High knowledge in major infrastructure, analysis and design of these, as well as great experience in highly critical situations, making the resolution of these effectively, minimize the impact on business.
I led various projects of migration, integration, implementation and automation of large customer services, in terms of technology as well as processes.
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