Customer Success Executive with 15+ years experience building and developing customer success teams. This includes implementing customer success strategies that have resulted in exemplary customer satisfaction, retention and growth rates.
Proven reputation as a driven, creative, outcome focused leader that specializes in hiring the best people, leveraging technology to increase efficiency, building lasting relationships based on trust and creating a culture that puts the customer at the center of everything that we do.
Committed to fostering the customer success community and creating a customer success profession.
Specialties: Leadership, strategy, customer success, customer experien...
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