Personal Information
Organization / Workplace
Rome Area, Italy Italy
Occupation
SENIOR MARKETING SPECIALIST at ABI (ITALIAN BANKING ASSOCIATION)
Industry
Finance / Banking / Insurance
Website
http://www.abi.it
About
Expert and Senior analyst in marketing and customer satisfaction department
Settori di competenza: customer retention and loyalty, CRM, customer channel usage, bancarization, commercial performance in retail banking, customer satisfaction, customer experience, banking call and contact centers, multichannel, social media, Internet and Mobile banking, claim management.
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