IT Infrastructure / Contact Center Solution Architect
Industry
Telecom / Mobile
About
Dynamic Information Technology Professional with over 7 years of diversified experience with a focus on IT BSS / Contact Center Planning & Operations, business-IT alignment, process optimization, business continuity/disaster recovery, Project Management, Incident and Problem Management.
Experience in Implementing following Contact Center (IPT & IPCC) Solutions:
鈥� Cisco IPT / IPCC Enterprise Solution 鈥� Ufone (Pakistan)
鈥� Cisco Business Edition 6000 鈥� Alnaseem Foods (Tunisia, Libya)
鈥� NICE Recording Solution 鈥� Ufone (Pakistan)
鈥� Globitel Speech Log Recording Solution 鈥� Ufone (Pakistan)
鈥� Cisco Business Edition 6000 (Planning Phase) 鈥� Interactive Euro Track (Russia)
鈥� Huawei UAP / IPCC...
Contact Details
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