Senior Principal Customer Success Manager at salesforce.com
Industry
Technology / Software / Internet
About
As the Customer Success Manager (CSM) I am the subject matter expert when it comes to CRM, Cloud platform and Social Enterprise and the business processes which it facilitates. I am the trusted advisor to salesforce.com customers, helping ensure they achieve success with their implementation and return on their investment. I work with a broad cross-section of customers in the large and very large enterprises to strengthen adoption. By leveraging a consultative approach, I work strategically with my customers, to understand their business objectives, determine the best approach for leveraging salesforce.com capabilities, and provide recommendations on how to proceed.
Develop long-term rel...
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