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Recovering From Irregular
      Operations
 Case Study: Richmond to Atlanta
Real Life Example
13NOV
United Express 6063
Lv Richmond 820p
Arr Washington/Dulles 910p
                                              *B to C gate
                             50 Min Connect
                                              *Rain in RIC/IAD
United Express 5696
Lv Washington/Dulles 10p
Arr Richmond 1148p
Recovering From Irregular Operations
Recovering From Irregular Operations
Recovering From Irregular Operations
Recovering From Irregular Operations
Recovering From Irregular Operations
Recovering From Irregular Operations
Recovering From Irregular Operations
Recovering From Irregular Operations
For Air Travel Assistance:
         crankyconcierge.com/ftu
        ftu@crankyconcierge.com
     (800) 747-1011 / (747) 200-4200

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10% Discount for Sign Ups Through December 7

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Recovering From Irregular Operations

  • 1. Recovering From Irregular Operations Case Study: Richmond to Atlanta
  • 2. Real Life Example 13NOV United Express 6063 Lv Richmond 820p Arr Washington/Dulles 910p *B to C gate 50 Min Connect *Rain in RIC/IAD United Express 5696 Lv Washington/Dulles 10p Arr Richmond 1148p
  • 11. For Air Travel Assistance: crankyconcierge.com/ftu ftu@crankyconcierge.com (800) 747-1011 / (747) 200-4200 FTU Attendees Special 10% Discount for Sign Ups Through December 7

Editor's Notes

  • #3: 50 mins is tight, especially since first was from B gate but second was from C gate
  • #4: Problem first shown by United ¨C not always the case, delays picked up in diff ways
  • #5: In this case, Flightstats still showed on time, so TripIt did too (same data) ¨C later updated to show missed connect
  • #6: Next is finding out how credible the delay is ¨C will it hold? I¡¯m cheating using Sabre, but here¡¯s what happened (you can see this in ExpertFlyer)
  • #7: It¡¯s credible, and the ATL flight looks on time, so we need other options ¨C looks like weather-related issues at ORD, so we will have trouble getting UA to put on another airline, start with ExpertFlyer or United.com - nothing
  • #8: Next find where else United flies ¨C (red is codeshare) ¨C Norfolk may work
  • #9: ORF is delayed but might work ¨C still, it would be tight
  • #10: Now think about other airlines since the clients needs to get there tonight ¨C might require out of pocket ¨C AirTran nonstop
  • #11: You can use KVS tool as well as ExpertFlyer, shake it up