Personal Information
Organization / Workplace
Dominican Republic Dominican Republic
Occupation
Award winner, Author, Speaker, Customer Experience, Customer Service Presidente ICSA Latam
Industry
Apparel / Fashion
Website
About
Awarded Worldwide Excellence Champion 2011 and 2012 for Service Quality Institute, USA
Awarded SQI Global Strategist of the year 2013 for highest global achievements, Istambul, Turkey
Awarded in 2014 in Athens, Greece as Best International Speaker and presenter at the Customer Experience Festival in Athens
Author and Leading Speaker for CXMastermind速 World's leading Customer Experience Presentation.
President Global Customer Experience Network
President International Customer Service Association-Latin America ICSA LATIN AMERICA
Senior Global Partner - Intellectum 360 Global Learning, LLC, USA
Senior Partner at Kay Valenzuela Global Partners
Founder The Wisdom Tree Corporate Advisors
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