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Curriculum Vitae
Lotfi Hosni
Nationality: Tunisian
Location : Dubai, UAE
Status : Single
Age : 23 years old
Contact No. : +971551255243
Email: lotfit25@gmail.com
CAREER OBJECTIVES
To work in a progressive organization which can expand all my knowledge and provided me exciting
opportunities to utilize my skills and qualification to produce result fidelity.
QUALIFICATIONS
 Aware in Internet Resources.
 Profound ability to multitask.
 Good Customer Service skills
 Motivation  Self motivated and motivating others.
 Problem Solving.
 Negotiation skills.
 Conflict Management.
 Organizational skills.
 Planning Collaborative.
EDUCATION
 Hotel Management Service customer
WORK EXPERIENCE
September 2014-Present Name of Company: Angelina Paris
Designation: Cashier
Duties and Responsibilities:
 Managing the place by organizing team shifts.
 Responsibility of ensuring excellent customer relations and
satisfaction.
 To ensure services are delivered in a fast friendly manner.
 Cash counting after shift.
2012-2014 Current  TIM HORTONS UAE
High Lights
 Completed 100% training of Tim Hortons always fresh
 Completed 100% food and safety training.
 Received Crew Member of the Month award five times following my initiative to entertain
at childrens birthday parties VIP parties at Ruin palace ocean.
 [List achievements here].
Name of Company: Celio & Blue Island, Tunisia
Designation: Sales Advisor
Duties and Responsibilities:
Handling the cashiering section in terms of annulations and refunds.
 Planning the personnel duty timing.
 Identifying, researching and resolving customer issues.
 Making follow-up calls to customers whenever necessary.
Name of Company: Bershka Blue Island, Tunisia
Designation: Sales Men
Duties and Responsibilities:
 Manage and evaluate customer expectations and comprehend
their requirements.
 Handling customers complaints.
 Overview relationships with customers to effect renewal of
contracts with appropriate price and benefits.
 Store and release supplies or equipment.
 Record the number and the kinds of the products.
 Disseminate the supply in its designated areas.
 Securing the status of each product.
Name of Company: Paradise Palace Hotel, Hamammet, Tunisia
Designation: Bar Tender
Duties and Responsibilities:
 Welcome and greet customers on arrival.
 Take orders and inform customers of daily specials.
 Maintaining hygiene and stock customer dining areas and
facilities.
 Deliver orders to the kitchen and ensure that it is correct.
 Deliver orders to customers.
 Ensure well maintained table services.
 Computing: Excel, Word and navigation on internet.
 Languages : Arabic: Perfect
 English: perfect
 Fresh: perfect
 Gamani: perfect
 Italia: medium
 TRAINING AND CERTIFICATES
 Customer Service Training
 Service Cultures Training.
 Physical and phone reception Training. Your sincere Thanks
 Business Problem Solving Training. Lotfi hosni

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lotfi hosni

  • 1. Curriculum Vitae Lotfi Hosni Nationality: Tunisian Location : Dubai, UAE Status : Single Age : 23 years old Contact No. : +971551255243 Email: lotfit25@gmail.com CAREER OBJECTIVES To work in a progressive organization which can expand all my knowledge and provided me exciting opportunities to utilize my skills and qualification to produce result fidelity. QUALIFICATIONS Aware in Internet Resources. Profound ability to multitask. Good Customer Service skills Motivation Self motivated and motivating others. Problem Solving. Negotiation skills. Conflict Management. Organizational skills. Planning Collaborative. EDUCATION Hotel Management Service customer WORK EXPERIENCE September 2014-Present Name of Company: Angelina Paris Designation: Cashier Duties and Responsibilities: Managing the place by organizing team shifts. Responsibility of ensuring excellent customer relations and satisfaction. To ensure services are delivered in a fast friendly manner. Cash counting after shift. 2012-2014 Current TIM HORTONS UAE High Lights Completed 100% training of Tim Hortons always fresh Completed 100% food and safety training. Received Crew Member of the Month award five times following my initiative to entertain at childrens birthday parties VIP parties at Ruin palace ocean. [List achievements here].
  • 2. Name of Company: Celio & Blue Island, Tunisia Designation: Sales Advisor Duties and Responsibilities: Handling the cashiering section in terms of annulations and refunds. Planning the personnel duty timing. Identifying, researching and resolving customer issues. Making follow-up calls to customers whenever necessary. Name of Company: Bershka Blue Island, Tunisia Designation: Sales Men Duties and Responsibilities: Manage and evaluate customer expectations and comprehend their requirements. Handling customers complaints. Overview relationships with customers to effect renewal of contracts with appropriate price and benefits. Store and release supplies or equipment. Record the number and the kinds of the products. Disseminate the supply in its designated areas. Securing the status of each product. Name of Company: Paradise Palace Hotel, Hamammet, Tunisia Designation: Bar Tender Duties and Responsibilities: Welcome and greet customers on arrival. Take orders and inform customers of daily specials. Maintaining hygiene and stock customer dining areas and facilities. Deliver orders to the kitchen and ensure that it is correct. Deliver orders to customers. Ensure well maintained table services. Computing: Excel, Word and navigation on internet. Languages : Arabic: Perfect English: perfect Fresh: perfect Gamani: perfect Italia: medium TRAINING AND CERTIFICATES Customer Service Training Service Cultures Training. Physical and phone reception Training. Your sincere Thanks Business Problem Solving Training. Lotfi hosni