Personal Information
Organization / Workplace
Singapore Singapore
Occupation
Executive Director & Regional Head - DBS Customer Centre
Industry
Finance / Banking / Insurance
About
Industry versatile professional with 17 years of hands-on experience in managing large scale customer service and contact centres both in outsourced and in house models, spanning across industries like healthcare/insurance, technology, banking/finance & telecommunications.
Besides being a Six Sigma practitioner, Lena holds a MBA from University of Adelaide and is also a certified COPC庐 Registered Coordinator. Having worked in several countries including Japan, USA, China and France in her career, Lena is fluent in English, Mandarin and Japanese.
Under Strengths Finder profiling, Lena's top 5 Strengths are:
Strategic, Relator, Ideation, Futuristic, Achiever
Contact Details
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