Industry versatile professional with 17 years of hands-on experience in managing large scale customer service and contact centres both in outsourced and in house models, spanning across industries like healthcare/insurance, technology, banking/finance & telecommunications.
Besides being a Six Sigma practitioner, Lena holds a MBA from University of Adelaide and is also a certified COPC庐 Registered Coordinator. Having worked in several countries including Japan, USA, China and France in her career, Lena is fluent in English, Mandarin and Japanese.
Under Strengths Finder profiling, Lena's top 5 Strengths are:
Strategic, Relator, Ideation, Futuristic, Achiever
We鈥檝e updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.
You can read the details below. By accepting, you agree to the updated privacy policy.
