鈾� ITIL V2 & V3 FOUNDATIONS AND INTERMEDIATE LEVEL CERTIFIED, 鈾� HDI SERVICE CENTER MANAGER, 鈾� HDI SERVICE CENTER DIRECTOR CERTIFICED 鈾� ISO9001:2008 AUDITOR CERTIFIED 鈾�
Expert in Technical Support, ITSM and ITIL Process Design, Service Level Management, Business Analysis, ITSM Consulting & Customer Service-Served multiple clients in the federal government, healthcare, financial, insurance, and commercial companies. From June 2003 to November 2013 I have worked with clients on gathering requirements, previewing vendors, selecting or building systems, testing & validation, ensuring they meet the customer requirements. Provided direction on process implementation, process improvement a
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