David Shaked discusses his consultancy, Almond Insight, which focuses on a strength-based approach to lean and six sigma, emphasizing engagement and positive organizational change. He shares his journey from traditional lean six sigma practices to incorporating appreciative inquiry, highlighting how both methodologies can complement each other to enhance creativity and problem-solving in businesses. Shaked explains the importance of focusing on value creation rather than merely identifying waste and defects, which fosters a more positive and engaged work environment.
The podcast features Sylvain Cottong, an economist and expert in service design and business model innovation, discussing his career at the intersection of economics, society, culture, and technology. He emphasizes the importance of innovation and user experience in service design, contrasting it with traditional product-oriented approaches and describes how service design focuses on creating compelling experiences through understanding customer needs and values. Cottong advocates for integrating various methodologies, including the business model canvas, to support effective service design and innovation in organizations.
The document discusses the implementation of lean marketing systems through design thinking, featuring insights from Tim Ogilvie, CEO of Peer Insight and co-author of 'Designing for Growth.' It emphasizes the need for managers to adopt design thinking strategies to foster innovation and organic growth by creating user-centric prototypes. The conversation addresses the balance between analytical and creative problem-solving approaches in business, advocating for an iterative development process that includes co-creation with customers.