Expert global customer experience leader known for achieving outstanding customer loyalty and growth outcomes.
Successful leadership track record in tech and finance industries delivering world-class customer loyalty, innovation, employee engagement, and growth outcomes (including a top 5 Fortune Most Admired Company, top 10 Great Place to Work, and two Fortune 100 companies).
Designing, delivering and scaling transformational change from C-Level to front-line at large and medium size global organizations
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netpromoternpsnet promotercustomer loyaltycall backclosed loop systempromoterscustomer delightdetractorsvocvoice of the customerdrivers of loyaltycustomer retention
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