鈥� Drive performance for Customer Service Operations for Contact Centers with IT-enabled processes
鈥� Experienced in managing teams for a serviced office, a voice-to-text conversion and quality control account, air travel reservations system, team management and leadership coaching
鈥� Plan and implement strategies for meeting KPIs and SLAs achieved as per SOW with clients
鈥� Demonstrate professionalism, tact and diplomacy while working with clients in high-pressure situations
Specialties: Build up of site growing FTE from 100 to 450 agents and improving site QA scores from 95% to 98% in less than 6 months
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