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Naucalpan de Juárez Area, Mexico Mexico

Deputy Director, Mid-Market Sales at Telefónica México

Telecom / Mobile

Results oriented professional with Computer Science and Strategic Planning formation, solid experience on sales and marketing, focused primarily on new channels & product development, and customer experience strategies for increasing customer loyalty and retention. My main achievements are: • Increased operational efficiency and implemented financial controls in PEMEX, drastically reducing the time for financial information generation in more than 50% • Detected 4 million USD annual income leaks with revenue assurance analysis in Telefonica Ecuador • Redefined the payment and incentive scheme for dealers in Telefonica Mexico, assuring on-time payments and reducing errors to less than 1%...