McGarahan & Associates helps organizations achieve service and support value. By applying extensive real world experiences, focus and industry best practices, we deliver results focused on strategic alignment, support structure, service level management, standard operating procedures, IT service management, staff utilization and training, tool optimization, marketing to senior management and reporting.
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support best practicesfirst contact resolutionknowledge managementleadershipservice deskstechnologyincident managementitsmroot causetrendsskillsitcost saving supportquality service deliverymanaging call volumeproactice supportservice and support best practicesservice leadershipteamingfcrcall mappingproblem managementitilbusinesschangeknowledgeservice deskkmstrategyshift-left strategyservice strategytechnical supportcustomer experienceit service managementkcs
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