Innovative Customer Service Leader and Client Relationship Manager.
About
A customer service professional with 20 years of service leadership expertise. I have established industry benchmark service desks as efficient and effective within their peer group, taken industry vertical service desks to national delivery, coordinated 24/7 service delivery, and grown support service revenue year over year. Using my collaborative management style I am able to bring success to the whole team, benefiting my customers, employees, and the company. I have brought disparate locations together to operate as a single team, increased revenues from $20M to $32M, been recognized as a 鈥楾op Performer鈥� within the support organization, and recently obtained my ITIL Foundation Certi...
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