In charge of BPM (Business Process Management) implementation and continuous improvement projects, in order to reach better results.
I structured the area focus on three main pillars, as following:
- Process Management
Value Chain with strategic alignment
Macro process
Process
- Continuous improvement projects PDCA (With change management)
Developing projects to improve process raised in the process mapping and management.
- KPIs
Establish and manage KPIs for each macro process by a results meeting.
Managing a direct team of 2 Management Specialists and a indirect team of 8 people, we already developed and conclude 4 Process Improvements projects and 6 more are on going, with cost red...
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