際際滷shows by User: Freshworks / http://www.slideshare.net/images/logo.gif 際際滷shows by User: Freshworks / Thu, 28 Nov 2019 10:07:26 GMT 際際滷Share feed for 際際滷shows by User: Freshworks How to hire for a customer success role /slideshow/how-to-hire-for-a-customer-success-role-198791765/198791765 howtohireforacustomersuccessrole-191128100726
Customer success as a function is evolving. The demands of the job are ever-changing and companies are constantly finding it difficult to innovate in the field. Consequently, given the complexities, hiring for a customer success role has become quite challenging. So, we sat with Ari Hoffman, the director of customer success at Coveo to discuss this. Heres what we learnt: Empathise and grow Each individual contributor is going to play a part into the maturity of the total game. One of the factors Ari looks for in a candidate is his ability to grow within a team, and foster a collaborative environment. This is more of an attitude rather than a skill, and the attitude of putting customer over company over team over individual is a pivotal aspect to creating a successful customer success manager, Ari says. Empathy ensures you provide a great experience to your customer, and also helps your team grow. If youre not able to empathise from the customers perspective, the customer is not going to empathise with what you are trying to do. Ari recalls Newtons third law to stress this point. If you try and force your customer to follow your practices, your message, you are going to be met with an equal amount of resistance to that type of change. So, the next time you want an ace customer success manager, look for someone who is empathising with the customer. Your customers will be magically open up to the suggestions and recommendations from your team. Flexibility and Resilience In a role like customer success one has to deal with a wide variety of internal and external customers. You have to be able to jump from personality to personality to be able to handle them. You have to be nimble and flexible in those moments to be able to adapt to each situation, Ari says. Also, being resilient and having the ability to handle high-pressure demands internally and externally is crucial for a customer success manager. Youve got your company on one side thats pushing you towards the customer saying we need adoption, we need renewals, we need expansion, we need referrals. And on the other side, you have the customer taking jabs at you saying, well, this isnt as accurate as what the sales rep sold us on, or we dont have enough visibility into your product roadmaps. You got to be flexible in order to understand the nuts and bolts of the demands from both sides, Ari pointed out. ]]>
Customer success as a function is evolving. The demands of the job are ever-changing and companies are constantly finding it difficult to innovate in the field. Consequently, given the complexities, hiring for a customer success role has become quite challenging. So, we sat with Ari Hoffman, the director of customer success at Coveo to discuss this. Heres what we learnt: Empathise and grow Each individual contributor is going to play a part into the maturity of the total game. One of the factors Ari looks for in a candidate is his ability to grow within a team, and foster a collaborative environment. This is more of an attitude rather than a skill, and the attitude of putting customer over company over team over individual is a pivotal aspect to creating a successful customer success manager, Ari says. Empathy ensures you provide a great experience to your customer, and also helps your team grow. If youre not able to empathise from the customers perspective, the customer is not going to empathise with what you are trying to do. Ari recalls Newtons third law to stress this point. If you try and force your customer to follow your practices, your message, you are going to be met with an equal amount of resistance to that type of change. So, the next time you want an ace customer success manager, look for someone who is empathising with the customer. Your customers will be magically open up to the suggestions and recommendations from your team. Flexibility and Resilience In a role like customer success one has to deal with a wide variety of internal and external customers. You have to be able to jump from personality to personality to be able to handle them. You have to be nimble and flexible in those moments to be able to adapt to each situation, Ari says. Also, being resilient and having the ability to handle high-pressure demands internally and externally is crucial for a customer success manager. Youve got your company on one side thats pushing you towards the customer saying we need adoption, we need renewals, we need expansion, we need referrals. And on the other side, you have the customer taking jabs at you saying, well, this isnt as accurate as what the sales rep sold us on, or we dont have enough visibility into your product roadmaps. You got to be flexible in order to understand the nuts and bolts of the demands from both sides, Ari pointed out. ]]> Thu, 28 Nov 2019 10:07:26 GMT /slideshow/how-to-hire-for-a-customer-success-role-198791765/198791765 Freshworks@slideshare.net(Freshworks) How to hire for a customer success role Freshworks Customer success as a function is evolving. The demands of the job are ever-changing and companies are constantly finding it difficult to innovate in the field. Consequently, given the complexities, hiring for a customer success role has become quite challenging. So, we sat with Ari Hoffman, the director of customer success at Coveo to discuss this. Heres what we learnt: Empathise and grow Each individual contributor is going to play a part into the maturity of the total game. One of the factors Ari looks for in a candidate is his ability to grow within a team, and foster a collaborative environment. This is more of an attitude rather than a skill, and the attitude of putting customer over company over team over individual is a pivotal aspect to creating a successful customer success manager, Ari says. Empathy ensures you provide a great experience to your customer, and also helps your team grow. If youre not able to empathise from the customers perspective, the customer is not going to empathise with what you are trying to do. Ari recalls Newtons third law to stress this point. If you try and force your customer to follow your practices, your message, you are going to be met with an equal amount of resistance to that type of change. So, the next time you want an ace customer success manager, look for someone who is empathising with the customer. Your customers will be magically open up to the suggestions and recommendations from your team. Flexibility and Resilience In a role like customer success one has to deal with a wide variety of internal and external customers. You have to be able to jump from personality to personality to be able to handle them. You have to be nimble and flexible in those moments to be able to adapt to each situation, Ari says. Also, being resilient and having the ability to handle high-pressure demands internally and externally is crucial for a customer success manager. Youve got your company on one side thats pushing you towards the customer saying we need adoption, we need renewals, we need expansion, we need referrals. And on the other side, you have the customer taking jabs at you saying, well, this isnt as accurate as what the sales rep sold us on, or we dont have enough visibility into your product roadmaps. You got to be flexible in order to understand the nuts and bolts of the demands from both sides, Ari pointed out. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howtohireforacustomersuccessrole-191128100726-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer success as a function is evolving. The demands of the job are ever-changing and companies are constantly finding it difficult to innovate in the field. Consequently, given the complexities, hiring for a customer success role has become quite challenging. So, we sat with Ari Hoffman, the director of customer success at Coveo to discuss this. Heres what we learnt: Empathise and grow Each individual contributor is going to play a part into the maturity of the total game. One of the factors Ari looks for in a candidate is his ability to grow within a team, and foster a collaborative environment. This is more of an attitude rather than a skill, and the attitude of putting customer over company over team over individual is a pivotal aspect to creating a successful customer success manager, Ari says. Empathy ensures you provide a great experience to your customer, and also helps your team grow. If youre not able to empathise from the customers perspective, the customer is not going to empathise with what you are trying to do. Ari recalls Newtons third law to stress this point. If you try and force your customer to follow your practices, your message, you are going to be met with an equal amount of resistance to that type of change. So, the next time you want an ace customer success manager, look for someone who is empathising with the customer. Your customers will be magically open up to the suggestions and recommendations from your team. Flexibility and Resilience In a role like customer success one has to deal with a wide variety of internal and external customers. You have to be able to jump from personality to personality to be able to handle them. You have to be nimble and flexible in those moments to be able to adapt to each situation, Ari says. Also, being resilient and having the ability to handle high-pressure demands internally and externally is crucial for a customer success manager. Youve got your company on one side thats pushing you towards the customer saying we need adoption, we need renewals, we need expansion, we need referrals. And on the other side, you have the customer taking jabs at you saying, well, this isnt as accurate as what the sales rep sold us on, or we dont have enough visibility into your product roadmaps. You got to be flexible in order to understand the nuts and bolts of the demands from both sides, Ari pointed out.
How to hire for a customer success role from Freshworks Inc.
]]> 559 0 https://cdn.slidesharecdn.com/ss_thumbnails/howtohireforacustomersuccessrole-191128100726-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Product onboarding framework /slideshow/product-onboarding-framework/198355252 productonboardingframework-191127113656
The first touchpoint that any customer has with a business, is customer onboarding. This being the case, it is only natural that it is a highly-prioritized aspect of any business. It is also one of the aspects that many companies struggle to optimize. This is what our speaker for today, Wes Bush, founder of Product-Led Institute, is helping us demystify, with a framework that we can implement into our onboarding practices. It really comes down to that first five minutes, Wes tells us. When it comes to improving onboarding for any company, you only have those first five minutes to make or break that relationship. In fact, in those first five minutes, you can lose anywhere from 40%-60% of everyone who signs up for your product, and it is therefore crucial that you optimize that experience. Wes takes us through a simple yet effective framework, with three steps that will optimize your onboarding. The bowling alley framework This simple method is split into three steps: Straight line onboarding Product bumpers Conversational bumpers Straight line onboarding The first thing that will help you significantly improve your first five minutes is boiling down on the minimum amount of steps that someone has to go through to really strike out, says Wes. If you help them strike out in their very first experience, their chances of coming back to your product skyrocket. And if you fail to do so, it becomes a lot harder for them to get back onto that straight line experience. So Wes tells us that it is absolutely imperative that we go through our onboarding experience with a fine-toothed comb, and keep only those steps that are absolutely necessary. Eliminate all the unnecessary steps so you give your customers a good experience. Product bumpers Remember the first time you went bowling? You most likely bowled a gutter ball and thats bound to happen if you dont know what youre doing, right? The same concept applies to your onboarding. If people are using your product for the first time, they are not going to know what to do. Think about how you can show them, how you can guide them through their experience, Wes says. You can strategically get people to the point in the product where they need to be, so they can actually experience value. Now a product bumper can only take you so far. The next, and final step, will steer your audience back to your product even if they lose track. Conversational bumpers Its not uncommon that a prospect is distracted from your product. How do you bring them back? You can use email, SMS, and other such tools to get people and get them back onto that straight line. But the optimization and the golden nugget lies in not sending out the usual standardized mails, but personalized ones based on where the prospect is on that user journey. ]]>
The first touchpoint that any customer has with a business, is customer onboarding. This being the case, it is only natural that it is a highly-prioritized aspect of any business. It is also one of the aspects that many companies struggle to optimize. This is what our speaker for today, Wes Bush, founder of Product-Led Institute, is helping us demystify, with a framework that we can implement into our onboarding practices. It really comes down to that first five minutes, Wes tells us. When it comes to improving onboarding for any company, you only have those first five minutes to make or break that relationship. In fact, in those first five minutes, you can lose anywhere from 40%-60% of everyone who signs up for your product, and it is therefore crucial that you optimize that experience. Wes takes us through a simple yet effective framework, with three steps that will optimize your onboarding. The bowling alley framework This simple method is split into three steps: Straight line onboarding Product bumpers Conversational bumpers Straight line onboarding The first thing that will help you significantly improve your first five minutes is boiling down on the minimum amount of steps that someone has to go through to really strike out, says Wes. If you help them strike out in their very first experience, their chances of coming back to your product skyrocket. And if you fail to do so, it becomes a lot harder for them to get back onto that straight line experience. So Wes tells us that it is absolutely imperative that we go through our onboarding experience with a fine-toothed comb, and keep only those steps that are absolutely necessary. Eliminate all the unnecessary steps so you give your customers a good experience. Product bumpers Remember the first time you went bowling? You most likely bowled a gutter ball and thats bound to happen if you dont know what youre doing, right? The same concept applies to your onboarding. If people are using your product for the first time, they are not going to know what to do. Think about how you can show them, how you can guide them through their experience, Wes says. You can strategically get people to the point in the product where they need to be, so they can actually experience value. Now a product bumper can only take you so far. The next, and final step, will steer your audience back to your product even if they lose track. Conversational bumpers Its not uncommon that a prospect is distracted from your product. How do you bring them back? You can use email, SMS, and other such tools to get people and get them back onto that straight line. But the optimization and the golden nugget lies in not sending out the usual standardized mails, but personalized ones based on where the prospect is on that user journey. ]]> Wed, 27 Nov 2019 11:36:55 GMT /slideshow/product-onboarding-framework/198355252 Freshworks@slideshare.net(Freshworks) Product onboarding framework Freshworks The first touchpoint that any customer has with a business, is customer onboarding. This being the case, it is only natural that it is a highly-prioritized aspect of any business. It is also one of the aspects that many companies struggle to optimize. This is what our speaker for today, Wes Bush, founder of Product-Led Institute, is helping us demystify, with a framework that we can implement into our onboarding practices. It really comes down to that first five minutes, Wes tells us. When it comes to improving onboarding for any company, you only have those first five minutes to make or break that relationship. In fact, in those first five minutes, you can lose anywhere from 40%-60% of everyone who signs up for your product, and it is therefore crucial that you optimize that experience. Wes takes us through a simple yet effective framework, with three steps that will optimize your onboarding. The bowling alley framework This simple method is split into three steps: Straight line onboarding Product bumpers Conversational bumpers Straight line onboarding The first thing that will help you significantly improve your first five minutes is boiling down on the minimum amount of steps that someone has to go through to really strike out, says Wes. If you help them strike out in their very first experience, their chances of coming back to your product skyrocket. And if you fail to do so, it becomes a lot harder for them to get back onto that straight line experience. So Wes tells us that it is absolutely imperative that we go through our onboarding experience with a fine-toothed comb, and keep only those steps that are absolutely necessary. Eliminate all the unnecessary steps so you give your customers a good experience. Product bumpers Remember the first time you went bowling? You most likely bowled a gutter ball and thats bound to happen if you dont know what youre doing, right? The same concept applies to your onboarding. If people are using your product for the first time, they are not going to know what to do. Think about how you can show them, how you can guide them through their experience, Wes says. You can strategically get people to the point in the product where they need to be, so they can actually experience value. Now a product bumper can only take you so far. The next, and final step, will steer your audience back to your product even if they lose track. Conversational bumpers Its not uncommon that a prospect is distracted from your product. How do you bring them back? You can use email, SMS, and other such tools to get people and get them back onto that straight line. But the optimization and the golden nugget lies in not sending out the usual standardized mails, but personalized ones based on where the prospect is on that user journey. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/productonboardingframework-191127113656-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The first touchpoint that any customer has with a business, is customer onboarding. This being the case, it is only natural that it is a highly-prioritized aspect of any business. It is also one of the aspects that many companies struggle to optimize. This is what our speaker for today, Wes Bush, founder of Product-Led Institute, is helping us demystify, with a framework that we can implement into our onboarding practices. It really comes down to that first five minutes, Wes tells us. When it comes to improving onboarding for any company, you only have those first five minutes to make or break that relationship. In fact, in those first five minutes, you can lose anywhere from 40%-60% of everyone who signs up for your product, and it is therefore crucial that you optimize that experience. Wes takes us through a simple yet effective framework, with three steps that will optimize your onboarding. The bowling alley framework This simple method is split into three steps: Straight line onboarding Product bumpers Conversational bumpers Straight line onboarding The first thing that will help you significantly improve your first five minutes is boiling down on the minimum amount of steps that someone has to go through to really strike out, says Wes. If you help them strike out in their very first experience, their chances of coming back to your product skyrocket. And if you fail to do so, it becomes a lot harder for them to get back onto that straight line experience. So Wes tells us that it is absolutely imperative that we go through our onboarding experience with a fine-toothed comb, and keep only those steps that are absolutely necessary. Eliminate all the unnecessary steps so you give your customers a good experience. Product bumpers Remember the first time you went bowling? You most likely bowled a gutter ball and thats bound to happen if you dont know what youre doing, right? The same concept applies to your onboarding. If people are using your product for the first time, they are not going to know what to do. Think about how you can show them, how you can guide them through their experience, Wes says. You can strategically get people to the point in the product where they need to be, so they can actually experience value. Now a product bumper can only take you so far. The next, and final step, will steer your audience back to your product even if they lose track. Conversational bumpers Its not uncommon that a prospect is distracted from your product. How do you bring them back? You can use email, SMS, and other such tools to get people and get them back onto that straight line. But the optimization and the golden nugget lies in not sending out the usual standardized mails, but personalized ones based on where the prospect is on that user journey.
Product onboarding framework from Freshworks Inc.
]]> 311 0 https://cdn.slidesharecdn.com/ss_thumbnails/productonboardingframework-191127113656-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 How to make sales pitches to CxOs /slideshow/how-to-make-sales-pitches-to-cxos/193041091 howtomakesalespitchestoceoandcxos1-191113061957
Youve done some research, youve deduced something about a CxO or his company, and you have a great sales pitch in hand. All you need is an audience with the CXO so you can tell him how your solution will fix his problems. But, you hit a roadblock: the CXO has an executive assistant who is coming in the way of your meeting the CXO. How do you handle this? ]]>
Youve done some research, youve deduced something about a CxO or his company, and you have a great sales pitch in hand. All you need is an audience with the CXO so you can tell him how your solution will fix his problems. But, you hit a roadblock: the CXO has an executive assistant who is coming in the way of your meeting the CXO. How do you handle this? ]]> Wed, 13 Nov 2019 06:19:57 GMT /slideshow/how-to-make-sales-pitches-to-cxos/193041091 Freshworks@slideshare.net(Freshworks) How to make sales pitches to CxOs Freshworks Youve done some research, youve deduced something about a CxO or his company, and you have a great sales pitch in hand. All you need is an audience with the CXO so you can tell him how your solution will fix his problems. But, you hit a roadblock: the CXO has an executive assistant who is coming in the way of your meeting the CXO. How do you handle this? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howtomakesalespitchestoceoandcxos1-191113061957-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Youve done some research, youve deduced something about a CxO or his company, and you have a great sales pitch in hand. All you need is an audience with the CXO so you can tell him how your solution will fix his problems. But, you hit a roadblock: the CXO has an executive assistant who is coming in the way of your meeting the CXO. How do you handle this?
How to make sales pitches to CxOs from Freshworks Inc.
]]> 683 0 https://cdn.slidesharecdn.com/ss_thumbnails/howtomakesalespitchestoceoandcxos1-191113061957-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 How to hire and upskill salespeople /slideshow/how-to-hire-and-upskill-salespeople/190977183 howtohireandupskillsalespeople-191106081659
Having a killer sales team is a high priority for all companies. But, the real challenge is to keep the momentum going by hiring and upskilling the right young talent. So, how does one do that?]]>
Having a killer sales team is a high priority for all companies. But, the real challenge is to keep the momentum going by hiring and upskilling the right young talent. So, how does one do that?]]> Wed, 06 Nov 2019 08:16:59 GMT /slideshow/how-to-hire-and-upskill-salespeople/190977183 Freshworks@slideshare.net(Freshworks) How to hire and upskill salespeople Freshworks Having a killer sales team is a high priority for all companies. But, the real challenge is to keep the momentum going by hiring and upskilling the right young talent. So, how does one do that? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howtohireandupskillsalespeople-191106081659-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Having a killer sales team is a high priority for all companies. But, the real challenge is to keep the momentum going by hiring and upskilling the right young talent. So, how does one do that?
How to hire and upskill salespeople from Freshworks Inc.
]]> 180 0 https://cdn.slidesharecdn.com/ss_thumbnails/howtohireandupskillsalespeople-191106081659-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 How to be great at sales prospecting /slideshow/how-to-be-great-at-sales-prospecting/190637132 salesprospecting-191105090314
Great sales prospecting builds up to a great sales process. If you fail at sales prospecting, your whole funnel will crumble. Though a ton has been written about sales prospecting, it is really tough to get actionable tips. So, how to be great at sales prospecting?]]>
Great sales prospecting builds up to a great sales process. If you fail at sales prospecting, your whole funnel will crumble. Though a ton has been written about sales prospecting, it is really tough to get actionable tips. So, how to be great at sales prospecting?]]> Tue, 05 Nov 2019 09:03:13 GMT /slideshow/how-to-be-great-at-sales-prospecting/190637132 Freshworks@slideshare.net(Freshworks) How to be great at sales prospecting Freshworks Great sales prospecting builds up to a great sales process. If you fail at sales prospecting, your whole funnel will crumble. Though a ton has been written about sales prospecting, it is really tough to get actionable tips. So, how to be great at sales prospecting? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/salesprospecting-191105090314-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Great sales prospecting builds up to a great sales process. If you fail at sales prospecting, your whole funnel will crumble. Though a ton has been written about sales prospecting, it is really tough to get actionable tips. So, how to be great at sales prospecting?
How to be great at sales prospecting from Freshworks Inc.
]]> 175 1 https://cdn.slidesharecdn.com/ss_thumbnails/salesprospecting-191105090314-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 How to frame an upsell strategy /slideshow/how-to-frame-an-upsell-strategy/185221575 howtoframeanupsellstrategy1-191022084026
You have your flagship product in place, and have garnered a swathe of customers who love your product. You now start building additional features, or even new products, and want to start cross-selling or upselling them to your set of loyal customers. How do you do that?]]>
You have your flagship product in place, and have garnered a swathe of customers who love your product. You now start building additional features, or even new products, and want to start cross-selling or upselling them to your set of loyal customers. How do you do that?]]> Tue, 22 Oct 2019 08:40:26 GMT /slideshow/how-to-frame-an-upsell-strategy/185221575 Freshworks@slideshare.net(Freshworks) How to frame an upsell strategy Freshworks You have your flagship product in place, and have garnered a swathe of customers who love your product. You now start building additional features, or even new products, and want to start cross-selling or upselling them to your set of loyal customers. How do you do that? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howtoframeanupsellstrategy1-191022084026-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> You have your flagship product in place, and have garnered a swathe of customers who love your product. You now start building additional features, or even new products, and want to start cross-selling or upselling them to your set of loyal customers. How do you do that?
How to frame an upsell strategy from Freshworks Inc.
]]> 118 0 https://cdn.slidesharecdn.com/ss_thumbnails/howtoframeanupsellstrategy1-191022084026-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 How to do keyword research /slideshow/how-to-do-keyword-research-183574647/183574647 keywordresearch-191018114613
Keyword research is the foundation for great marketing. A lot rides on it. Ask any marketer and theyll tell you that it is not an easy task. ]]>
Keyword research is the foundation for great marketing. A lot rides on it. Ask any marketer and theyll tell you that it is not an easy task. ]]> Fri, 18 Oct 2019 11:46:13 GMT /slideshow/how-to-do-keyword-research-183574647/183574647 Freshworks@slideshare.net(Freshworks) How to do keyword research Freshworks Keyword research is the foundation for great marketing. A lot rides on it. Ask any marketer and theyll tell you that it is not an easy task. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/keywordresearch-191018114613-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Keyword research is the foundation for great marketing. A lot rides on it. Ask any marketer and theyll tell you that it is not an easy task.
How to do keyword research from Freshworks Inc.
]]> 102 0 https://cdn.slidesharecdn.com/ss_thumbnails/keywordresearch-191018114613-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 How to frame an employee engagement strategy /slideshow/how-to-frame-an-employee-engagement-strategy/182360986 employeeengagement-191015105818
While companies put in a lot of effort to keep their customers happy and satisfied, more often than not, they do not realize that they need to keep their employees engaged and happy. After all happy employees result in happy customers. So, how can a company go about planning their employee engagement strategy?]]>
While companies put in a lot of effort to keep their customers happy and satisfied, more often than not, they do not realize that they need to keep their employees engaged and happy. After all happy employees result in happy customers. So, how can a company go about planning their employee engagement strategy?]]> Tue, 15 Oct 2019 10:58:18 GMT /slideshow/how-to-frame-an-employee-engagement-strategy/182360986 Freshworks@slideshare.net(Freshworks) How to frame an employee engagement strategy Freshworks While companies put in a lot of effort to keep their customers happy and satisfied, more often than not, they do not realize that they need to keep their employees engaged and happy. After all happy employees result in happy customers. So, how can a company go about planning their employee engagement strategy? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/employeeengagement-191015105818-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> While companies put in a lot of effort to keep their customers happy and satisfied, more often than not, they do not realize that they need to keep their employees engaged and happy. After all happy employees result in happy customers. So, how can a company go about planning their employee engagement strategy?
How to frame an employee engagement strategy from Freshworks Inc.
]]> 194 0 https://cdn.slidesharecdn.com/ss_thumbnails/employeeengagement-191015105818-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Gamification for employee engagment /slideshow/gamification-for-employee-engagment/178760263 gamificationforemployeeengagment-191003100705
Gamification is one of the most misunderstood words in the industry. It's time to uncomplicate it.]]>
Gamification is one of the most misunderstood words in the industry. It's time to uncomplicate it.]]> Thu, 03 Oct 2019 10:07:05 GMT /slideshow/gamification-for-employee-engagment/178760263 Freshworks@slideshare.net(Freshworks) Gamification for employee engagment Freshworks Gamification is one of the most misunderstood words in the industry. It's time to uncomplicate it. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/gamificationforemployeeengagment-191003100705-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Gamification is one of the most misunderstood words in the industry. It&#39;s time to uncomplicate it.
Gamification for employee engagment from Freshworks Inc.
]]> 193 0 https://cdn.slidesharecdn.com/ss_thumbnails/gamificationforemployeeengagment-191003100705-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Girish Mathrubootham CEO, Freshworks - Keynote at Refresh 18, Freshworks' global user conference /slideshow/girish-mathrubootham-ceo-freshworks-keynote-at-refresh-18-freshworks-global-user-conference/124253376 girish-userconferencekeynote-181128115843
Girish Mathrubootham talks about the future of customer engagement in the SaaS purview - with the three pillars being collaboration, AI and customer 360. ]]>
Girish Mathrubootham talks about the future of customer engagement in the SaaS purview - with the three pillars being collaboration, AI and customer 360. ]]> Wed, 28 Nov 2018 11:58:43 GMT /slideshow/girish-mathrubootham-ceo-freshworks-keynote-at-refresh-18-freshworks-global-user-conference/124253376 Freshworks@slideshare.net(Freshworks) Girish Mathrubootham CEO, Freshworks - Keynote at Refresh 18, Freshworks' global user conference Freshworks Girish Mathrubootham talks about the future of customer engagement in the SaaS purview - with the three pillars being collaboration, AI and customer 360. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/girish-userconferencekeynote-181128115843-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Girish Mathrubootham talks about the future of customer engagement in the SaaS purview - with the three pillars being collaboration, AI and customer 360.
Girish Mathrubootham CEO, Freshworks - Keynote at Refresh 18, Freshworks' global user conference from Freshworks Inc.
]]> 2621 3 https://cdn.slidesharecdn.com/ss_thumbnails/girish-userconferencekeynote-181128115843-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Why the rebrand? /slideshow/why-the-rebrand/76709280 rebranddeck-170606220039
How do we rebrand ourselves?]]>
How do we rebrand ourselves?]]> Tue, 06 Jun 2017 22:00:39 GMT /slideshow/why-the-rebrand/76709280 Freshworks@slideshare.net(Freshworks) Why the rebrand? Freshworks How do we rebrand ourselves? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/rebranddeck-170606220039-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How do we rebrand ourselves?
Why the rebrand? from Freshworks Inc.
]]> 3646 2 https://cdn.slidesharecdn.com/ss_thumbnails/rebranddeck-170606220039-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-Freshworks-48x48.jpg?cb=1582869265 Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks' headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco. www.freshworks.com https://cdn.slidesharecdn.com/ss_thumbnails/howtohireforacustomersuccessrole-191128100726-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/how-to-hire-for-a-customer-success-role-198791765/198791765 How to hire for a cust... https://cdn.slidesharecdn.com/ss_thumbnails/productonboardingframework-191127113656-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/product-onboarding-framework/198355252 Product onboarding fra... https://cdn.slidesharecdn.com/ss_thumbnails/howtomakesalespitchestoceoandcxos1-191113061957-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/how-to-make-sales-pitches-to-cxos/193041091 How to make sales pitc...